/* Bia — identidade visual própria: vidro líquido em verde-azulado profundo + âmbar.
   Sem fontes, imagens ou estilos de fora. Tema claro (padrão) e escuro; efeitos reduzidos para quem pedir. */

/* ---------- 1. medidas e cores ---------- */
:root {
  color-scheme: light;
  /* tinta */
  --ink: #0f1a17;
  --ink-2: #3a4944;
  --ink-3: #64736d;
  /* marca */
  --brand: #0b7a67;
  --brand-hover: #086454;
  --brand-ink: #075446;
  --on-brand: #fff;
  --brand-50: rgb(11 122 103 / .1);
  --brand-100: rgb(11 122 103 / .2);
  --rail: #0b3d35;
  --rail-ink: rgb(255 255 255 / .7);
  --accent: #f2a13a;
  --accent-50: rgb(242 161 58 / .18);
  --accent-ink: #7a4a06;
  --danger: #c2372b;
  --danger-50: rgb(194 55 43 / .1);
  --danger-ink: #8e2a20;
  --ok: #18754a;
  --ok-50: rgb(24 117 74 / .12);
  --ok-ink: #165c38;
  --warn-ink: #6b4605;
  --note-bg: rgb(255 219 128 / .3);
  --note-line: rgb(207 152 40 / .5);
  --blue-50: rgb(52 104 214 / .12);
  --blue-ink: #23488f;
  --rose-50: rgb(214 68 120 / .12);
  --rose-ink: #8a2a4b;
  --violet-50: rgb(110 86 207 / .13);
  --violet-ink: #4b3a8f;
  --gray-50: rgb(15 40 34 / .06);
  --wa-50: rgb(37 160 85 / .16);
  --wa-ink: #14632f;
  /* fundo: a luz ambiente que o vidro deixa passar */
  --canvas: #e6eeeb;
  --aurora-1: rgb(40 196 164 / .42);
  --aurora-2: rgb(255 186 84 / .32);
  --aurora-3: rgb(108 142 255 / .26);
  --aurora-4: rgb(104 216 184 / .32);
  /* vidro */
  --surface: linear-gradient(180deg, rgb(255 255 255 / .76), rgb(255 255 255 / .52));
  --surface-2: rgb(255 255 255 / .42);
  --glass-chrome: rgb(255 255 255 / .58);        /* barras que ficam por cima do conteúdo (com desfoque) */
  --glass-pop: rgb(255 255 255 / .8);            /* menus que abrem */
  --glass-solid: rgb(252 254 253 / .97);         /* sem desfoque: quase opaco */
  --field: rgb(255 255 255 / .72);
  --field-hover: rgb(255 255 255 / .9);
  --line: rgb(15 40 34 / .09);
  --line-strong: rgb(15 40 34 / .17);
  --edge: rgb(255 255 255 / .78);                /* a borda clara do vidro */
  --shine: inset 0 1px 0 rgb(255 255 255 / .9);
  --shadow-1: 0 0 0 1px rgb(15 40 34 / .04), 0 1px 2px rgb(15 40 34 / .05), 0 10px 26px -14px rgb(15 40 34 / .2);
  --shadow-2: 0 0 0 1px rgb(15 40 34 / .05), 0 2px 4px rgb(15 40 34 / .05), 0 18px 38px -16px rgb(15 40 34 / .26);
  --shadow-pop: 0 0 0 1px rgb(15 40 34 / .07), 0 6px 14px rgb(15 40 34 / .08), 0 28px 60px -18px rgb(15 40 34 / .34);
  --ring: 0 0 0 4px rgb(11 122 103 / .18);
  --blur: 22px;
  /* conversa */
  --bubble-in: rgb(255 255 255 / .9);
  --bubble-out: linear-gradient(180deg, rgb(208 242 229 / .96), rgb(181 232 214 / .94));
  --bubble-out-edge: rgb(255 255 255 / .7);
  --bubble-auto: rgb(255 255 255 / .5);
  /* gráficos: cores conferidas para daltonismo e contraste sobre o claro (validador de paleta) */
  --serie-1: #0f8a74;
  --serie-2: #c97a12;
  --grade: rgb(15 40 34 / .1);
  --eixo: rgb(15 40 34 / .22);
  /* forma e movimento */
  --r-sm: 12px;
  --r: 18px;
  --r-lg: 26px;
  --ease-out: cubic-bezier(0.23, 1, 0.32, 1);
  --ease-fluid: cubic-bezier(0.32, 0.72, 0, 1);
  --ease-in-out: cubic-bezier(0.77, 0, 0.175, 1);
  --gap: 12px;
  --rail-w: 84px;
  --top-h: 56px;
  --tab-h: 64px;
  font-family: system-ui, -apple-system, "Segoe UI Variable Text", "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
  color: var(--ink);
  background: var(--canvas);
  -webkit-text-size-adjust: 100%;
}

:root[data-tema="escuro"] {
  color-scheme: dark;
  --ink: #ecf4f1;
  --ink-2: #bccac5;
  --ink-3: #8c9c96;
  --brand: #2fc4a6;
  --brand-hover: #49d3b7;
  --brand-ink: #8be6d1;
  --on-brand: #04241e;
  --brand-50: rgb(47 196 166 / .14);
  --brand-100: rgb(47 196 166 / .26);
  --accent-50: rgb(242 161 58 / .18);
  --accent-ink: #f6c57c;
  --danger: #ff8679;
  --danger-50: rgb(255 110 96 / .14);
  --danger-ink: #ffb1a7;
  --ok: #5ed49b;
  --ok-50: rgb(70 200 140 / .15);
  --ok-ink: #9be7c0;
  --warn-ink: #f6d08c;
  --note-bg: rgb(242 176 60 / .16);
  --note-line: rgb(242 176 60 / .36);
  --blue-50: rgb(110 156 255 / .16);
  --blue-ink: #b0c9ff;
  --rose-50: rgb(255 120 170 / .15);
  --rose-ink: #ffb1cd;
  --violet-50: rgb(160 140 255 / .17);
  --violet-ink: #cbbfff;
  --gray-50: rgb(255 255 255 / .07);
  --wa-50: rgb(60 200 110 / .16);
  --wa-ink: #8fe0aa;
  --canvas: #06120f;
  --aurora-1: rgb(22 150 124 / .42);
  --aurora-2: rgb(214 138 44 / .2);
  --aurora-3: rgb(84 96 220 / .26);
  --aurora-4: rgb(16 110 96 / .4);
  --surface: linear-gradient(180deg, rgb(255 255 255 / .085), rgb(255 255 255 / .045));
  --surface-2: rgb(255 255 255 / .05);
  --glass-chrome: rgb(14 30 26 / .56);
  --glass-pop: rgb(22 40 35 / .82);
  --glass-solid: rgb(15 30 26 / .97);
  --field: rgb(255 255 255 / .06);
  --field-hover: rgb(255 255 255 / .1);
  --line: rgb(255 255 255 / .09);
  --line-strong: rgb(255 255 255 / .17);
  --edge: rgb(255 255 255 / .12);
  --shine: inset 0 1px 0 rgb(255 255 255 / .12);
  --shadow-1: 0 0 0 1px rgb(0 0 0 / .2), 0 10px 26px -14px rgb(0 0 0 / .6);
  --shadow-2: 0 0 0 1px rgb(0 0 0 / .24), 0 18px 38px -16px rgb(0 0 0 / .7);
  --shadow-pop: 0 0 0 1px rgb(0 0 0 / .3), 0 28px 60px -18px rgb(0 0 0 / .8);
  --ring: 0 0 0 4px rgb(47 196 166 / .24);
  --bubble-in: rgb(255 255 255 / .1);
  --bubble-out: linear-gradient(180deg, rgb(28 128 108 / .82), rgb(18 104 88 / .82));
  --bubble-out-edge: rgb(255 255 255 / .14);
  --bubble-auto: rgb(255 255 255 / .05);
  /* conferidas para o fundo escuro pelo validador de paleta */
  --serie-1: #19a386;
  --serie-2: #cc7f26;
  --grade: rgb(255 255 255 / .1);
  --eixo: rgb(255 255 255 / .24);
}

/* "Vidro leve": sem desfoque (para computador fraco ou quem prefere menos transparência). */
:root[data-vidro="leve"] { --blur: 0px; --glass-chrome: var(--glass-solid); --glass-pop: var(--glass-solid); }
@media (prefers-reduced-transparency: reduce) { :root { --blur: 0px; --glass-chrome: var(--glass-solid); --glass-pop: var(--glass-solid); } }
@supports not ((backdrop-filter: blur(1px)) or (-webkit-backdrop-filter: blur(1px))) { :root { --glass-chrome: var(--glass-solid); --glass-pop: var(--glass-solid); } }

/* ---------- 2. base ---------- */
*, *::before, *::after { box-sizing: border-box; }
[hidden] { display: none !important; }
html { -webkit-tap-highlight-color: transparent; scrollbar-width: thin; scrollbar-color: var(--line-strong) transparent; }
/* O corpo não tem fundo próprio: quem pinta a tela é a luz ambiente logo abaixo (um fundo no corpo ficaria por cima dela). */
body { margin: 0; min-height: 100vh; min-height: 100dvh; color: var(--ink); font-size: .9375rem; line-height: 1.5; -webkit-font-smoothing: antialiased; text-rendering: optimizeLegibility; }
/* A luz ambiente: manchas de cor bem suaves atrás de tudo, que se movem devagar. Sobra para os lados, para o giro não mostrar a borda. */
body::before { content: ""; position: fixed; inset: -22vmax; z-index: -1; pointer-events: none;
  background:
    radial-gradient(40vmax 40vmax at 30% 30%, var(--aurora-1), transparent 62%),
    radial-gradient(34vmax 34vmax at 72% 28%, var(--aurora-2), transparent 60%),
    radial-gradient(44vmax 44vmax at 70% 72%, var(--aurora-3), transparent 62%),
    radial-gradient(34vmax 34vmax at 28% 74%, var(--aurora-4), transparent 60%),
    var(--canvas);
  animation: aurora 70s var(--ease-in-out) infinite alternate; }
@keyframes aurora { to { transform: translate3d(3vmax, -2vmax, 0) rotate(7deg) scale(1.05); } }
a { color: var(--brand); text-underline-offset: 2px; }
img { max-width: 100%; display: block; }
h1, h2, h3 { margin: 0; line-height: 1.22; letter-spacing: -.015em; }
h1 { font-size: 1.6rem; font-weight: 760; letter-spacing: -.025em; }
h2 { font-size: 1.04rem; font-weight: 680; }
h3 { font-size: .72rem; font-weight: 750; text-transform: uppercase; letter-spacing: .07em; color: var(--ink-3); }
p { margin: 0; }
ul, ol { margin: 0; }
code { font-family: ui-monospace, "Cascadia Code", SFMono-Regular, Menlo, Consolas, monospace; font-size: .84em; background: var(--gray-50); padding: .12em .45em; border-radius: 6px; overflow-wrap: anywhere; }
.sutil { color: var(--ink-3); }
.centro { text-align: center; }
.sr-only { position: absolute; width: 1px; height: 1px; padding: 0; margin: -1px; overflow: hidden; clip: rect(0, 0, 0, 0); white-space: nowrap; border: 0; }
:focus-visible { outline: 3px solid color-mix(in srgb, var(--brand) 55%, transparent); outline-offset: 2px; }
::selection { background: color-mix(in srgb, var(--brand) 28%, transparent); }
.pular { position: fixed; left: .75rem; top: -4rem; z-index: 200; background: var(--ink); color: var(--canvas); padding: .55rem .9rem; border-radius: 999px; font-weight: 650; text-decoration: none; transition: top 160ms var(--ease-out); }
.pular:focus { top: .75rem; }
[id] { scroll-margin-top: calc(var(--top-h) + var(--gap) * 2 + 8px); }

/* Ícones de traço (desenho próprio). A cor vem do texto. */
.i { display: inline-block; flex: none; width: 1.15em; height: 1.15em; fill: none; stroke: currentColor; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round; vertical-align: -.2em; }
.i.inline { width: 1em; height: 1em; vertical-align: -.15em; }

/* Marca */
.logo-bia { display: block; filter: drop-shadow(0 4px 10px rgb(0 0 0 / .22)); }
.logo-bia .logo-balao { fill: #17a88d; }
.logo-bia .logo-letra { fill: #fff; }
.logo-bia .logo-ponto { fill: var(--accent); }

/* Peça de vidro que fica por cima do conteúdo: o desfoque mora num elemento "fantasma", para os menus
   que abrem de dentro dela também conseguirem desfocar o que está atrás. */
.topo, .conv-topo, .trilho { isolation: isolate; }
.topo::before, .conv-topo::before, .trilho::before { content: ""; position: absolute; inset: 0; z-index: -1; border-radius: inherit; pointer-events: none;
  -webkit-backdrop-filter: blur(var(--blur)) saturate(180%); backdrop-filter: blur(var(--blur)) saturate(180%); }

/* ---------- 3. formulários ---------- */
form { margin: 0; }
fieldset { margin: 0; min-width: 0; }
input, select, textarea { width: 100%; min-height: 40px; font: inherit; font-size: .9rem; color: var(--ink); background-color: var(--field); border: 1px solid var(--line-strong); border-radius: var(--r-sm); padding: .5rem .75rem; box-shadow: inset 0 1px 2px rgb(15 40 34 / .05); transition: border-color 160ms ease, box-shadow 160ms ease, background-color 160ms ease; }
textarea { resize: vertical; line-height: 1.45; }
select { appearance: none; padding-right: 2rem; background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%2364736d' stroke-width='2.2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E"); background-repeat: no-repeat; background-position: right .65rem center; background-size: 16px; cursor: pointer; }
:root[data-tema="escuro"] select { background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%238c9c96' stroke-width='2.2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E"); }
:root[data-tema="escuro"] option, :root[data-tema="escuro"] optgroup { background: #12241f; color: var(--ink); }
input:focus, select:focus, textarea:focus { outline: none; border-color: var(--brand); background-color: var(--field-hover); box-shadow: var(--ring); }
input::placeholder, textarea::placeholder { color: color-mix(in srgb, var(--ink-3) 78%, transparent); }
input[type="checkbox"], input[type="radio"] { width: 17px; height: 17px; min-height: 0; padding: 0; accent-color: var(--brand); flex: none; box-shadow: none; }
input[type="time"] { width: auto; }
label { display: grid; gap: .35rem; font-size: .8125rem; font-weight: 650; color: var(--ink-2); }
label > input, label > select, label > textarea { font-weight: 400; }
.ajuda { font-weight: 400; color: var(--ink-3); font-size: .78rem; }
label.check { display: flex; align-items: flex-start; gap: .55rem; font-weight: 500; font-size: .875rem; line-height: 1.4; }
label.check input { margin-top: .12rem; }
.pilha { display: grid; gap: .9rem; }
.duas { display: grid; grid-template-columns: 1fr 1fr; gap: .9rem; }
.em-linha { display: flex; align-items: center; gap: .5rem; }
.em-linha select { flex: 1; width: auto; min-width: 0; }
.caixas { border: 1px solid var(--line); border-radius: var(--r-sm); padding: .55rem .85rem .75rem; display: grid; gap: .45rem; background: var(--surface-2); }
.caixas legend { padding: 0 .35rem; font-size: .8125rem; font-weight: 650; color: var(--ink-2); }
@media (hover: hover) and (pointer: fine) { input:hover:not(:focus):not([type="checkbox"]):not([type="radio"]), select:hover:not(:focus), textarea:hover:not(:focus) { background-color: var(--field-hover); } }

/* Interruptor (é um checkbox de verdade, com cara de chave) */
.interruptor { position: relative; display: flex; align-items: center; gap: .75rem; cursor: pointer; font-size: .9rem; font-weight: 650; color: var(--ink); }
.interruptor input { position: absolute; opacity: 0; width: 1px; height: 1px; }
.interruptor-trilho { position: relative; flex: none; width: 46px; height: 28px; border-radius: 999px; background: color-mix(in srgb, var(--ink-3) 34%, transparent); box-shadow: inset 0 1px 3px rgb(0 0 0 / .16); transition: background-color 220ms var(--ease-out); }
.interruptor-trilho::after { content: ""; position: absolute; top: 3px; left: 3px; width: 22px; height: 22px; border-radius: 999px; background: #fff; box-shadow: 0 1px 2px rgb(0 0 0 / .2), 0 3px 8px rgb(0 0 0 / .16); transition: transform 280ms var(--ease-fluid), width 200ms var(--ease-out); }
.interruptor:active .interruptor-trilho::after { width: 27px; }
.interruptor input:checked + .interruptor-trilho { background: var(--brand); }
.interruptor input:checked + .interruptor-trilho::after { transform: translateX(18px); }
.interruptor:active input:checked + .interruptor-trilho::after { transform: translateX(13px); }
.interruptor input:focus-visible + .interruptor-trilho { outline: 3px solid color-mix(in srgb, var(--brand) 55%, transparent); outline-offset: 2px; }
.interruptor-texto { display: grid; gap: .1rem; }
.interruptor-texto small { font-weight: 400; color: var(--ink-3); font-size: .8rem; }

/* Opções em lista (ex.: como terminou a conversa) */
.opcoes-radio { border: 0; padding: 0; display: grid; gap: .35rem; }
.opcoes-radio legend { margin-bottom: .45rem; padding: 0; }
.radio { display: flex; align-items: center; gap: .6rem; padding: .55rem .7rem; border: 1px solid var(--line); border-radius: var(--r-sm); background: var(--surface-2); font-weight: 550; font-size: .875rem; color: var(--ink); cursor: pointer; transition: border-color 140ms ease, background-color 140ms ease, transform 160ms var(--ease-out); }
.radio:active { transform: scale(.985); }
.radio:has(input:checked) { border-color: var(--brand); background: var(--brand-50); }

/* ---------- 4. botões ---------- */
.btn { --btn-bg: var(--brand); --btn-ink: var(--on-brand); position: relative; display: inline-flex; align-items: center; justify-content: center; gap: .45rem; min-height: 38px; padding: .45rem 1.05rem; border: 1px solid transparent; border-radius: 999px;
  background: linear-gradient(180deg, color-mix(in srgb, var(--btn-bg) 86%, #fff), var(--btn-bg)); color: var(--btn-ink);
  box-shadow: inset 0 1px 0 rgb(255 255 255 / .3), 0 1px 2px rgb(0 0 0 / .08), 0 8px 18px -10px color-mix(in srgb, var(--btn-bg) 85%, transparent);
  font: inherit; font-size: .875rem; font-weight: 650; line-height: 1.2; text-decoration: none; white-space: nowrap; cursor: pointer; user-select: none;
  transition: transform 160ms var(--ease-out), background-color 160ms ease, border-color 160ms ease, box-shadow 200ms ease, filter 160ms ease; }
.btn:active:not(:disabled) { transform: scale(.97); }
.btn:disabled { opacity: .5; cursor: not-allowed; }
.btn .i { width: 18px; height: 18px; }
.btn.sec { --btn-ink: var(--ink); background: var(--field-hover); border-color: var(--line-strong); box-shadow: var(--shine), 0 1px 2px rgb(15 40 34 / .06); }
.btn.fantasma { --btn-ink: var(--ink-2); background: transparent; box-shadow: none; }
.btn.perigo { --btn-bg: var(--danger); --btn-ink: #fff; }
:root[data-tema="escuro"] .btn.perigo { --btn-bg: #c2372b; }
.btn.fantasma.perigo, .btn.icone.perigo { --btn-ink: var(--danger); background: transparent; box-shadow: none; }
.btn.nota { --btn-bg: #946006; --btn-ink: #fff; }
.btn.peq { min-height: 30px; padding: .25rem .7rem; font-size: .8125rem; gap: .3rem; }
.btn.peq .i { width: 16px; height: 16px; }
.btn.grande { min-height: 48px; padding: .7rem 1.4rem; font-size: .97rem; }
.btn.bloco { width: 100%; }
.btn.icone { width: 38px; padding: 0; }
.btn.icone.peq { width: 30px; }
summary.btn { list-style: none; }
summary::-webkit-details-marker { display: none; }
.btn-link { display: inline-flex; align-items: center; gap: .35rem; padding: 0; border: 0; background: none; color: var(--brand); font: inherit; font-size: .8125rem; font-weight: 650; text-decoration: none; cursor: pointer; }
.btn-link .i { width: 15px; height: 15px; }
.btn-link.perigo { color: var(--danger); }
@media (hover: hover) and (pointer: fine) {
  .btn:hover:not(:disabled) { filter: brightness(1.06) saturate(1.05); }
  .btn.sec:hover:not(:disabled) { filter: none; border-color: color-mix(in srgb, var(--brand) 45%, var(--line-strong)); box-shadow: var(--shine), 0 6px 14px -8px rgb(15 40 34 / .3); }
  .btn.fantasma:hover:not(:disabled) { filter: none; background: var(--gray-50); --btn-ink: var(--ink); }
  .btn.fantasma.perigo:hover:not(:disabled), .btn.icone.perigo:hover:not(:disabled) { background: var(--danger-50); --btn-ink: var(--danger); }
  .btn-link:hover { text-decoration: underline; }
}

/* ---------- 5. selos, avisos, avatares ---------- */
.chip { display: inline-flex; align-items: center; gap: .3rem; height: 23px; padding: 0 .55rem; border-radius: 999px; background: var(--gray-50); color: var(--ink-2); font-size: .72rem; font-weight: 650; line-height: 1; white-space: nowrap; vertical-align: middle; text-decoration: none; }
.chip .i { width: 13px; height: 13px; }
.chip .ponto { width: 7px; height: 7px; border-radius: 50%; background: currentColor; box-shadow: 0 0 0 3px color-mix(in srgb, currentColor 18%, transparent); }
.chip.canal-webchat { background: var(--brand-50); color: var(--brand-ink); }
.chip.canal-whatsapp { background: var(--wa-50); color: var(--wa-ink); }
.chip.canal-instagram { background: var(--rose-50); color: var(--rose-ink); }
.chip.canal-messenger { background: var(--blue-50); color: var(--blue-ink); }
.chip.canal-telefone { background: var(--violet-50); color: var(--violet-ink); }
.chip.st-fila { background: var(--accent-50); color: var(--accent-ink); }
.chip.st-aberta { background: var(--blue-50); color: var(--blue-ink); }
.chip.st-concluida { background: var(--ok-50); color: var(--ok-ink); }
.chip.ligado { background: var(--ok-50); color: var(--ok-ink); }
.chip.desligado { background: var(--gray-50); color: var(--ink-3); }
.chip.alerta { background: var(--accent-50); color: var(--accent-ink); }
.chip.alerta-forte { background: var(--danger-50); color: var(--danger-ink); }
.chip.robo { background: var(--violet-50); color: var(--violet-ink); }
.chip.filtro { background: var(--brand-50); color: var(--brand-ink); }
.chip.etiqueta { background: var(--surface-2); border: 1px solid var(--line-strong); }
.selo { display: inline-flex; align-items: center; height: 20px; padding: 0 .45rem; border-radius: 999px; background: var(--accent-50); color: var(--accent-ink); font-size: .68rem; font-weight: 700; white-space: nowrap; vertical-align: middle; }
.contagem { display: inline-grid; place-items: center; min-width: 22px; height: 20px; padding: 0 .4rem; margin-left: .3rem; border-radius: 999px; background: var(--gray-50); color: var(--ink-2); font-size: .72rem; font-weight: 750; vertical-align: middle; letter-spacing: 0; text-transform: none; }
.etiquetas { display: flex; flex-wrap: wrap; gap: .35rem; }
.alerta-texto { color: var(--danger); }

.aviso { display: flex; align-items: flex-start; gap: .65rem; padding: .75rem 1rem; border: 1px solid; border-radius: var(--r-sm); font-size: .875rem; line-height: 1.45; box-shadow: var(--shine); transition: opacity 260ms var(--ease-out), transform 260ms var(--ease-out); }
@starting-style { .aviso { opacity: 0; transform: translateY(-6px) scale(.985); } }
.aviso > .i { width: 18px; height: 18px; margin-top: .05rem; }
.aviso-ok { background: var(--ok-50); border-color: color-mix(in srgb, var(--ok) 32%, transparent); color: var(--ok-ink); }
.aviso-erro { background: var(--danger-50); border-color: color-mix(in srgb, var(--danger) 32%, transparent); color: var(--danger-ink); }
.aviso-alerta { background: var(--note-bg); border-color: var(--note-line); color: var(--warn-ink); }
.aviso-info { background: var(--blue-50); border-color: color-mix(in srgb, var(--blue-ink) 28%, transparent); color: var(--blue-ink); }

.av { position: relative; display: inline-grid; place-items: center; flex: none; width: 36px; height: 36px; border-radius: 50%; font-size: .76rem; font-weight: 750; letter-spacing: .02em; user-select: none; box-shadow: inset 0 1px 0 rgb(255 255 255 / .6), inset 0 0 0 1px rgb(255 255 255 / .25); }
.av.p { width: 28px; height: 28px; font-size: .64rem; }
.av.g { width: 44px; height: 44px; font-size: .9rem; }
.av.xg { width: 68px; height: 68px; font-size: 1.3rem; }
.av.c0 { background: linear-gradient(160deg, #e2f5f0, #c5e9df); color: #0b5c4e; }
.av.c1 { background: linear-gradient(160deg, #fdf0d8, #f8dfb4); color: #7a4a06; }
.av.c2 { background: linear-gradient(160deg, #e6eefd, #cddcf9); color: #23488f; }
.av.c3 { background: linear-gradient(160deg, #fce8ee, #f5d0dc); color: #8a2a4b; }
.av.c4 { background: linear-gradient(160deg, #eeeafb, #dcd4f6); color: #4b3a8f; }
.av.c5 { background: linear-gradient(160deg, #e7f4e3, #d0e9c9); color: #2f6324; }
.av.c6 { background: linear-gradient(160deg, #ebeff3, #d8dfe6); color: #3a4a5a; }
.av.c7 { background: linear-gradient(160deg, #fde9e2, #f8d3c7); color: #8c3a1f; }
.av-status { position: absolute; right: -1px; bottom: -1px; width: 11px; height: 11px; border-radius: 50%; border: 2px solid #fff; background: #9aa6a2; }
:root[data-tema="escuro"] .av-status { border-color: #10221d; }
.av-status.disponivel { background: #22a05a; }

.estrelas-nota { display: inline-flex; align-items: center; gap: 1px; vertical-align: middle; }
.estrelas-nota > span:not(.sr-only) { display: inline-flex; }
.estrelas-nota .i { width: 15px; height: 15px; }
.estrelas-nota.mini .i { width: 11px; height: 11px; }
.estrelas-nota .cheia { color: #e39a2d; }
.estrelas-nota .cheia .i { fill: currentColor; }
.estrelas-nota .vazia { color: color-mix(in srgb, var(--ink-3) 42%, transparent); }

.vazio { display: grid; justify-items: center; text-align: center; gap: .4rem; padding: 2.25rem 1rem; color: var(--ink-3); }
.vazio-icone { display: grid; place-items: center; width: 60px; height: 60px; border-radius: 22px; background: var(--brand-50); color: var(--brand); margin-bottom: .35rem; box-shadow: var(--shine); }
.vazio-icone .i { width: 27px; height: 27px; }
.vazio-titulo { color: var(--ink); font-weight: 680; font-size: .97rem; }
.vazio-texto { font-size: .875rem; max-width: 40ch; }

.citacao { white-space: pre-wrap; overflow-wrap: anywhere; background: var(--surface-2); border-left: 3px solid var(--brand-100); padding: .5rem .75rem; border-radius: 0 10px 10px 0; font-size: .875rem; color: var(--ink-2); }

/* ---------- 6. moldura do sistema: menu em cápsula + barra de vidro ---------- */
body.app.com-trilho { padding-left: calc(var(--rail-w) + var(--gap) * 2); }
.trilho { position: fixed; top: var(--gap); bottom: var(--gap); left: var(--gap); z-index: 30; width: var(--rail-w); display: flex; flex-direction: column; align-items: stretch; gap: .5rem; padding: .7rem .5rem; border-radius: 28px;
  background: linear-gradient(180deg, rgb(13 76 65 / .86), rgb(7 44 38 / .92));
  box-shadow: inset 0 1px 0 rgb(255 255 255 / .2), inset 0 0 0 1px rgb(255 255 255 / .07), 0 22px 44px -20px rgb(4 30 26 / .7), 0 2px 6px rgb(4 30 26 / .2); }
:root[data-tema="escuro"] .trilho { background: linear-gradient(180deg, rgb(255 255 255 / .1), rgb(255 255 255 / .045)); }
.trilho-logo { display: grid; place-items: center; height: 50px; margin-bottom: .4rem; border-radius: 18px; transition: transform 200ms var(--ease-out); }
.trilho-logo:active { transform: scale(.94); }
.trilho-logo .logo-bia { width: 36px; height: 36px; }
.trilho-itens { display: flex; flex-direction: column; gap: .2rem; }
.trilho-item { position: relative; isolation: isolate; display: flex; flex-direction: column; align-items: center; gap: .25rem; padding: .6rem .2rem .52rem; border-radius: 18px; color: var(--rail-ink); text-decoration: none; font-size: .66rem; font-weight: 650; line-height: 1.15; text-align: center; transition: color 200ms ease, transform 160ms var(--ease-out); }
.trilho-item:active { transform: scale(.95); }
.trilho-item .i { width: 22px; height: 22px; transition: transform 320ms var(--ease-fluid); }
.trilho-item.ativo { color: #fff; }
.trilho-item.ativo .i { transform: translateY(-1px) scale(1.06); }
/* A "lente": a bolha de vidro que marca onde você está. Ela desliza de um item para o outro. */
.lente { position: absolute; inset: 0; z-index: -1; border-radius: inherit; pointer-events: none; }
.trilho-item .lente { background: linear-gradient(180deg, rgb(255 255 255 / .26), rgb(255 255 255 / .1)); box-shadow: inset 0 1px 0 rgb(255 255 255 / .42), inset 0 0 0 1px rgb(255 255 255 / .1), 0 8px 18px -8px rgb(0 0 0 / .5); }
.trilho-extra { margin-top: auto; }
.rotulo-curto { display: none; }
.trilho-badge { position: absolute; top: .22rem; left: calc(50% + 4px); min-width: 19px; height: 19px; padding: 0 5px; border-radius: 999px; background: linear-gradient(180deg, #ffbe5c, var(--accent)); color: #2a1a03; font-size: .66rem; font-weight: 800; display: grid; place-items: center; box-shadow: 0 0 0 2px rgb(9 55 47 / .9), 0 4px 10px -2px rgb(242 161 58 / .7); transition: transform 300ms var(--ease-fluid); }
.trilho-badge.pulou { animation: pulo 520ms var(--ease-fluid); }
@keyframes pulo { 30% { transform: scale(1.35); } 60% { transform: scale(.94); } }
@media (hover: hover) and (pointer: fine) { .trilho-item:hover { color: #fff; } .trilho-item:not(.ativo):hover { background: rgb(255 255 255 / .08); } }

.principal { min-width: 0; min-height: 100vh; min-height: 100dvh; display: flex; flex-direction: column; }
.topo { position: sticky; top: var(--gap); z-index: 20; height: var(--top-h); flex: none; display: flex; align-items: center; justify-content: space-between; gap: 1rem; margin: var(--gap) var(--gap) 0 0; padding: 0 .6rem 0 .9rem; border-radius: 20px; background: var(--glass-chrome); border: 1px solid var(--edge); box-shadow: var(--shine), var(--shadow-1); }
body.app:not(.com-trilho) .topo { margin-left: var(--gap); }
.topo-org { display: flex; align-items: center; gap: .65rem; min-width: 0; }
.topo-org-icone { display: grid; place-items: center; flex: none; width: 34px; height: 34px; border-radius: 12px; background: var(--brand-50); color: var(--brand); box-shadow: var(--shine); }
.topo-org-texto { display: flex; align-items: center; gap: .6rem; min-width: 0; }
.topo-org-texto strong { font-size: .95rem; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.selo-demo { display: inline-flex; align-items: center; height: 22px; padding: 0 .6rem; border-radius: 999px; background: var(--accent-50); color: var(--accent-ink); font-size: .7rem; font-weight: 750; white-space: nowrap; }
.topo-acoes { display: flex; align-items: center; gap: .5rem; flex: none; }
main#conteudo { flex: 1; min-width: 0; }
main#conteudo:focus { outline: none; }

/* Disponível / ausente */
.disp-botao { display: inline-flex; align-items: center; gap: .45rem; height: 34px; padding: 0 .85rem 0 .75rem; border: 1px solid var(--line-strong); border-radius: 999px; background: var(--field); color: var(--ink-2); font: inherit; font-size: .8125rem; font-weight: 680; cursor: pointer; box-shadow: var(--shine); transition: transform 160ms var(--ease-out), background-color 200ms ease, border-color 200ms ease, color 200ms ease; }
.disp-botao:active { transform: scale(.96); }
.disp-botao.disponivel { border-color: color-mix(in srgb, var(--ok) 34%, transparent); background: var(--ok-50); color: var(--ok-ink); }
.disp-ponto { width: 8px; height: 8px; border-radius: 50%; background: #9aa6a2; }
.disp-botao.disponivel .disp-ponto { background: #22a05a; box-shadow: 0 0 0 3px rgb(34 160 90 / .2); animation: vivo 2.6s ease-in-out infinite; }
@keyframes vivo { 50% { box-shadow: 0 0 0 6px rgb(34 160 90 / 0); } }

/* Menus que abrem (conta, filtros, transferir, concluir): vidro elevado, nascendo do botão */
.pop { position: relative; }
.pop > summary { list-style: none; cursor: pointer; }
.pop-painel { position: absolute; top: calc(100% + 8px); left: 0; z-index: 40; min-width: 250px; padding: .45rem; background: var(--glass-pop); -webkit-backdrop-filter: blur(calc(var(--blur) + 8px)) saturate(190%); backdrop-filter: blur(calc(var(--blur) + 8px)) saturate(190%); border: 1px solid var(--edge); border-radius: var(--r); box-shadow: var(--shine), var(--shadow-pop); transform-origin: top left; transition: opacity 180ms var(--ease-out), transform 220ms var(--ease-fluid); }
.pop-direita .pop-painel { left: auto; right: 0; transform-origin: top right; }
@starting-style { .pop[open] .pop-painel { opacity: 0; transform: scale(.94) translateY(-6px); } }
.pop-menu a, .pop-menu button { display: flex; align-items: center; gap: .6rem; width: 100%; padding: .58rem .7rem; border: 0; border-radius: 12px; background: none; color: var(--ink); font: inherit; font-size: .875rem; text-decoration: none; text-align: left; cursor: pointer; transition: background-color 120ms ease; }
.pop-menu .i { color: var(--ink-3); }
.pop-cabeca { display: grid; padding: .5rem .7rem .7rem; margin-bottom: .3rem; border-bottom: 1px solid var(--line); font-size: .875rem; }
.pop-cabeca small { color: var(--ink-3); font-size: .78rem; overflow-wrap: anywhere; }
.pop-form { width: 310px; padding: .95rem; display: grid; gap: .8rem; }
.pop-titulo { font-weight: 750; font-size: .875rem; color: var(--ink); }
.conta-botao { display: flex; align-items: center; gap: .55rem; padding: .22rem .55rem .22rem .22rem; border-radius: 999px; transition: background-color 160ms ease, transform 160ms var(--ease-out); }
.conta-botao:active { transform: scale(.97); }
.conta-nome { display: grid; line-height: 1.2; font-size: .8125rem; font-weight: 680; }
.conta-nome small { color: var(--ink-3); font-weight: 500; font-size: .72rem; }
.conta-seta { color: var(--ink-3); width: 16px; height: 16px; transition: transform 240ms var(--ease-fluid); }
.pop[open] .conta-seta { transform: rotate(180deg); }
@media (hover: hover) and (pointer: fine) {
  .pop-menu a:hover, .pop-menu button:hover { background: var(--gray-50); }
  .conta-botao:hover { background: var(--gray-50); }
}
/* Aparência: tema e nível do vidro */
.aparencia { display: grid; gap: .45rem; padding: .55rem .7rem .6rem; margin: .3rem 0; border-top: 1px solid var(--line); border-bottom: 1px solid var(--line); }
.aparencia-linha { display: flex; align-items: center; justify-content: space-between; gap: .75rem; font-size: .8125rem; color: var(--ink-2); font-weight: 600; }
.troca { display: inline-flex; padding: 3px; border-radius: 999px; background: var(--gray-50); box-shadow: inset 0 1px 2px rgb(0 0 0 / .08); }
.troca button { width: auto; min-width: 0; padding: .28rem .7rem; border: 0; border-radius: 999px; background: transparent; color: var(--ink-3); font: inherit; font-size: .76rem; font-weight: 680; cursor: pointer; transition: background-color 200ms ease, color 200ms ease, box-shadow 200ms ease, transform 160ms var(--ease-out); }
.troca button:active { transform: scale(.95); }
.troca button[aria-pressed="true"] { background: var(--field-hover); color: var(--ink); box-shadow: var(--shine), 0 2px 6px -2px rgb(0 0 0 / .25); }

/* ---------- 7. páginas comuns ---------- */
.pagina { width: 100%; max-width: 1140px; margin: 0 auto; padding: 1.9rem 1.5rem 3.5rem calc(1.5rem - var(--gap)); display: grid; grid-template-columns: minmax(0, 1fr); gap: 1.25rem; align-content: start; }
body.app:not(.com-trilho) .pagina { padding-left: 1.5rem; }
.pagina.estreita { max-width: 800px; }
.cabeca { display: flex; align-items: flex-end; justify-content: space-between; flex-wrap: wrap; gap: .75rem 1.5rem; }
.cabeca-sub { margin-top: .4rem; color: var(--ink-3); max-width: 75ch; font-size: .92rem; }
.cabeca-acoes { display: flex; align-items: center; flex-wrap: wrap; gap: .5rem; }
.voltar-link { display: inline-flex; align-items: center; gap: .3rem; width: fit-content; margin-bottom: -.6rem; color: var(--ink-3); font-size: .8125rem; font-weight: 650; text-decoration: none; transition: color 160ms ease, transform 200ms var(--ease-out); }
.voltar-link .i { width: 16px; height: 16px; transition: transform 240ms var(--ease-fluid); }
@media (hover: hover) and (pointer: fine) { .voltar-link:hover { color: var(--ink); } .voltar-link:hover .i { transform: translateX(-3px); } }
.cartao { position: relative; min-width: 0; display: grid; gap: .9rem; align-content: start; padding: 1.3rem; background: var(--surface); border: 1px solid var(--edge); border-radius: var(--r); box-shadow: var(--shine), var(--shadow-1); }
.cartao.estreita { max-width: 640px; }
.cartao-cabeca { display: flex; align-items: flex-start; gap: .85rem; }
.cartao-cabeca .sutil { margin-top: .2rem; font-size: .85rem; }
.icone-quadro { display: grid; place-items: center; flex: none; width: 42px; height: 42px; border-radius: 14px; background: var(--brand-50); color: var(--brand); box-shadow: var(--shine); }
.icone-quadro .i { width: 20px; height: 20px; }
.icone-quadro.ambar { background: var(--accent-50); color: var(--accent-ink); }
.icone-quadro.azul { background: var(--blue-50); color: var(--blue-ink); }
.icone-quadro.rosa { background: var(--rose-50); color: var(--rose-ink); }
.icone-quadro.violeta { background: var(--violet-50); color: var(--violet-ink); }
.icone-quadro.vermelho { background: var(--danger-50); color: var(--danger); }
.icone-quadro.cinza { background: var(--gray-50); color: var(--ink-3); }
.icone-quadro.verde-wa { background: var(--wa-50); color: var(--wa-ink); }
.icone-quadro.grande { width: 64px; height: 64px; border-radius: 22px; }
.icone-quadro.grande .i { width: 30px; height: 30px; }
.grade { display: grid; grid-template-columns: repeat(auto-fill, minmax(290px, 1fr)); gap: 1rem; }
.grade.tres { grid-template-columns: repeat(auto-fit, minmax(260px, 1fr)); }
.duas-colunas { display: grid; grid-template-columns: minmax(0, 1.2fr) minmax(0, 1fr); gap: 1.25rem; align-items: start; }
.pilha-cartoes { display: grid; gap: 1.25rem; min-width: 0; }
.secao-titulo { margin-top: .6rem; font-size: .74rem; font-weight: 750; text-transform: uppercase; letter-spacing: .09em; color: var(--ink-3); }
.dados { display: grid; grid-template-columns: max-content 1fr; gap: .5rem 1.25rem; margin: 0; font-size: .875rem; }
.dados dt { color: var(--ink-3); font-weight: 650; }
.dados dd { margin: 0; min-width: 0; }
details.editar > summary, details.nova-opcao > summary { width: fit-content; list-style: none; cursor: pointer; }
details.editar[open] > summary, details.nova-opcao[open] > summary { margin-bottom: .8rem; }
details.editar form + form { margin-top: .8rem; }
.cartao > h3 { margin: .4rem 0 0; }
.rodape-cartao { padding-top: .85rem; border-top: 1px solid var(--line); }

/* O brilho que acompanha o ponteiro em peças clicáveis (o reflexo do vidro). */
a.cartao.atalho, .kpi, .cartao-link { position: relative; overflow: hidden; }
a.cartao.atalho::after, .kpi::after, .cartao-link::after { content: ""; position: absolute; inset: 0; border-radius: inherit; pointer-events: none; opacity: 0; background: radial-gradient(220px circle at var(--mx, 50%) var(--my, 0%), rgb(255 255 255 / .6), transparent 62%); transition: opacity 260ms ease; }
:root[data-tema="escuro"] a.cartao.atalho::after, :root[data-tema="escuro"] .kpi::after, :root[data-tema="escuro"] .cartao-link::after { background: radial-gradient(240px circle at var(--mx, 50%) var(--my, 0%), rgb(255 255 255 / .11), transparent 62%); }
@media (hover: hover) and (pointer: fine) { a.cartao.atalho:hover::after, .kpi:hover::after, .cartao-link:hover::after { opacity: 1; } }

/* Atalhos das configurações */
.cartao.atalho { display: flex; align-items: center; gap: .9rem; color: inherit; text-decoration: none; transition: transform 240ms var(--ease-fluid), box-shadow 240ms ease, border-color 200ms ease; }
.cartao.atalho:active { transform: scale(.985); }
.cartao.atalho.inerte { background: var(--surface-2); box-shadow: none; }
.atalho-texto { flex: 1; min-width: 0; display: grid; gap: .2rem; }
.atalho-texto strong { font-size: .97rem; letter-spacing: -.01em; }
.atalho-texto .sutil { font-size: .8125rem; line-height: 1.4; }
.atalho-selo { margin-top: .35rem; }
.atalho-seta { color: var(--ink-3); width: 18px; height: 18px; transition: transform 260ms var(--ease-fluid), color 200ms ease; }
@media (hover: hover) and (pointer: fine) {
  a.cartao.atalho:hover { transform: translateY(-2px); box-shadow: var(--shine), var(--shadow-2); }
  a.cartao.atalho:hover .atalho-seta { transform: translateX(3px); color: var(--brand); }
}

/* Tabelas */
.tabela-moldura { overflow-x: auto; background: var(--surface); border: 1px solid var(--edge); border-radius: var(--r); box-shadow: var(--shine), var(--shadow-1); }
.tabela-moldura.plana { background: none; border: 0; border-radius: var(--r-sm); box-shadow: none; }
.tabela { width: 100%; border-collapse: collapse; font-size: .875rem; }
.tabela th { padding: .65rem .9rem; text-align: left; white-space: nowrap; font-size: .7rem; font-weight: 750; text-transform: uppercase; letter-spacing: .06em; color: var(--ink-3); background: var(--gray-50); border-bottom: 1px solid var(--line); }
.tabela td { padding: .75rem .9rem; border-bottom: 1px solid var(--line); vertical-align: middle; transition: background-color 140ms ease; }
.tabela tbody tr:last-child td { border-bottom: 0; }
.tabela .num { text-align: right; font-variant-numeric: tabular-nums; }
.tabela.numeros td + td, .tabela.numeros th + th { text-align: right; font-variant-numeric: tabular-nums; }
.tabela tr.inativo td { color: var(--ink-3); }
.tabela tr.total td { border-top: 2px solid var(--line-strong); }
@media (hover: hover) and (pointer: fine) { .tabela tbody tr:hover td { background: var(--surface-2); } }
.nowrap { white-space: nowrap; }
.pessoa { display: inline-flex; align-items: center; gap: .6rem; color: inherit; text-decoration: none; font-weight: 650; }
.pessoa small { display: block; font-weight: 400; font-size: .78rem; color: var(--ink-3); }
.acoes-tabela { display: grid; justify-items: start; gap: .35rem; }
small.bloco { display: block; margin-top: .1rem; font-weight: 400; }
@media (hover: hover) and (pointer: fine) { a.pessoa:hover > span { text-decoration: underline; } }

/* ---------- 8. caixa de atendimento: três painéis de vidro ---------- */
/* A caixa ocupa exatamente a altura que sobra embaixo da barra do topo; cada painel rola por dentro. */
main#conteudo.pagina-caixa { flex: none; display: flex; flex-direction: column; height: calc(100vh - var(--top-h) - var(--gap)); height: calc(100dvh - var(--top-h) - var(--gap)); min-height: 460px; }
.caixa { flex: 1 1 auto; min-height: 0; display: grid; grid-template-columns: 360px minmax(0, 1fr) 300px; grid-template-rows: minmax(0, 1fr); gap: var(--gap); padding: var(--gap) var(--gap) var(--gap) 0; }
.caixa:not(.com-conversa) { grid-template-columns: 360px minmax(0, 1fr); }
.lista, .conversa, .contato { background: var(--surface); border: 1px solid var(--edge); border-radius: 24px; box-shadow: var(--shine), var(--shadow-1); }
.lista { container: lista / inline-size; display: flex; flex-direction: column; min-height: 0; overflow: hidden; }
.aba-curta { display: none; }
@container lista (max-width: 389px) {
  .aba-longa { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0, 0, 0, 0); white-space: nowrap; }
  .aba-curta { display: inline; }
}
.lista-topo { display: grid; gap: .75rem; padding: 1.05rem 1rem .75rem; }
.lista-titulo { display: flex; align-items: center; justify-content: space-between; gap: .5rem; }
.lista-titulo h1 { font-size: 1.3rem; }
.busca { display: flex; align-items: center; gap: .5rem; }
.busca .pop > summary { position: relative; }
.campo-busca { position: relative; display: block; flex: 1; }
.campo-busca .i { position: absolute; left: .8rem; top: 50%; transform: translateY(-50%); width: 17px; height: 17px; color: var(--ink-3); pointer-events: none; }
.campo-busca input { padding-left: 2.3rem; border-radius: 999px; }
.btn.com-filtro { --btn-ink: var(--brand); border-color: var(--brand); }
.contador { position: absolute; top: -6px; right: -6px; display: grid; place-items: center; min-width: 17px; height: 17px; padding: 0 4px; border-radius: 999px; background: var(--brand); color: var(--on-brand); font-size: .62rem; font-weight: 800; }
.filtros-ativos { display: flex; flex-wrap: wrap; align-items: center; gap: .35rem; }
.filtros-ativos .limpar { margin-left: .2rem; font-size: .78rem; font-weight: 650; color: var(--ink-3); }
.painel-lista { display: flex; flex-direction: column; flex: 1; min-height: 0; }
/* Abas em cápsula, com a lente que desliza para a aba escolhida. */
.abas { display: flex; gap: 2px; margin: 0 .75rem .15rem; padding: 3px; overflow-x: auto; scrollbar-width: none; border-radius: 999px; background: var(--gray-50); box-shadow: inset 0 1px 2px rgb(0 0 0 / .07); }
.abas a { position: relative; isolation: isolate; flex: 1 1 auto; display: inline-flex; align-items: center; justify-content: center; gap: .28rem; padding: .42rem .4rem; border-radius: 999px; color: var(--ink-3); font-size: .765rem; font-weight: 680; text-decoration: none; white-space: nowrap; transition: color 200ms ease, transform 160ms var(--ease-out); }
.abas a:active { transform: scale(.96); }
.abas a b { display: inline-grid; place-items: center; min-width: 18px; height: 17px; padding: 0 .3rem; border-radius: 999px; background: color-mix(in srgb, var(--ink-3) 16%, transparent); color: var(--ink-2); font-size: .64rem; transition: background-color 200ms ease, color 200ms ease; }
.abas a.ativa { color: var(--ink); }
.abas a.ativa b { background: var(--brand); color: var(--on-brand); }
.abas .lente, .segmentado .lente { background: var(--field-hover); box-shadow: var(--shine), 0 1px 2px rgb(0 0 0 / .08), 0 6px 14px -8px rgb(0 0 0 / .3); }
#lista { list-style: none; margin: 0; padding: .45rem; flex: 1; overflow-y: auto; overscroll-behavior: contain; scrollbar-width: thin; display: grid; align-content: start; gap: 2px; }
.lista-vazia { list-style: none; }
.item { position: relative; display: flex; gap: .7rem; padding: .72rem; border-radius: 16px; border: 1px solid transparent; color: inherit; text-decoration: none; transition: background-color 160ms ease, border-color 160ms ease, transform 200ms var(--ease-out), box-shadow 200ms ease; }
.item:active { transform: scale(.985); }
.item.selecionado { background: linear-gradient(180deg, color-mix(in srgb, var(--brand) 13%, transparent), color-mix(in srgb, var(--brand) 7%, transparent)); border-color: color-mix(in srgb, var(--brand) 22%, transparent); box-shadow: var(--shine); }
.item-corpo { flex: 1; min-width: 0; display: grid; gap: .1rem; }
.item-l1 { display: flex; align-items: baseline; justify-content: space-between; gap: .5rem; }
.item-l1 strong { font-size: .875rem; font-weight: 650; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.item-l1 time { flex: none; font-size: .7rem; color: var(--ink-3); font-variant-numeric: tabular-nums; }
.item.aguardando .item-l1 strong { font-weight: 780; }
.item.aguardando .item-l1 time { color: var(--brand); font-weight: 750; }
.item-previa { display: block; font-size: .8125rem; color: var(--ink-3); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.item.aguardando .item-previa { color: var(--ink-2); }
.previa-icone { width: 13px; height: 13px; margin-right: .2rem; vertical-align: -.15em; }
.item-l3 { display: flex; align-items: center; gap: .35rem; min-width: 0; margin-top: .25rem; overflow: hidden; }
.item-equipe { min-width: 0; font-size: .7rem; color: var(--ink-3); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.item-fim { display: flex; align-items: center; gap: .35rem; flex: none; margin-left: auto; }
/* Selo "cidadão esperando há X": âmbar dentro da meta, vermelho quando passou dela. */
.espera { display: inline-flex; align-items: center; gap: .2rem; flex: none; height: 20px; padding: 0 .42rem 0 .32rem; border-radius: 999px; background: var(--accent-50); color: var(--accent-ink); font-size: .68rem; font-weight: 750; line-height: 1; white-space: nowrap; font-variant-numeric: tabular-nums; }
.espera .i { width: 12px; height: 12px; }
.espera.atrasada { background: var(--danger-50); color: var(--danger-ink); }
.protocolo { display: inline-flex; align-items: center; gap: .15rem; font-family: ui-monospace, "Cascadia Code", SFMono-Regular, Menlo, Consolas, monospace; font-size: .74rem; font-weight: 650; color: var(--ink-2); white-space: nowrap; }
.protocolo .i { width: 12px; height: 12px; color: var(--ink-3); }
.avisos { padding: .5rem .75rem; border-top: 1px solid var(--line); }
.avisos:has(button[hidden]) { display: none; }
@media (hover: hover) and (pointer: fine) {
  .item:not(.selecionado):hover { background: var(--surface-2); }
  .abas a:hover { color: var(--ink); }
}

/* A conversa: as mensagens passam por baixo do cabeçalho e da caixa de escrever, que são de vidro. */
.conversa { position: relative; min-width: 0; min-height: 0; overflow: hidden; }
.conversa-aviso { position: absolute; top: calc(var(--conv-topo, 0px) + 18px); left: 14px; right: 14px; z-index: 4; }
.conversa-vazia { height: 100%; display: grid; place-items: center; padding: 2rem; }
/* Cabeçalho em duas faixas: quem é e as ações em cima; protocolo, canal, equipe e situação embaixo, na largura toda. */
.conv-topo { position: absolute; top: 10px; left: 10px; right: 10px; z-index: 3; display: grid; grid-template-columns: auto minmax(0, 1fr) auto; align-items: center; gap: .5rem .75rem; padding: .6rem .7rem .65rem .8rem; border-radius: 20px; background: var(--glass-chrome); border: 1px solid var(--edge); box-shadow: var(--shine), var(--shadow-1); }
.conv-topo .voltar { display: none; }
.conv-topo > .av { grid-column: 1; grid-row: 1; width: 38px; height: 38px; font-size: .8rem; }
.conv-quem { display: contents; }
.conv-quem h2 { grid-column: 2; grid-row: 1; font-size: 1.06rem; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.conv-acoes { grid-column: 3; grid-row: 1; }
.conv-sub { grid-column: 1 / -1; grid-row: 2; display: flex; flex-wrap: wrap; align-items: center; gap: .35rem .45rem; font-size: .76rem; color: var(--ink-3); }
.conv-equipe, .conv-resp { display: inline-flex; align-items: center; gap: .25rem; }
.conv-equipe .i { width: 14px; height: 14px; }
.conv-acoes { display: flex; align-items: center; gap: .4rem; flex: none; }

.mensagens { position: absolute; inset: 0; overflow-y: auto; overscroll-behavior: contain; scrollbar-width: thin; display: flex; flex-direction: column; gap: .42rem; padding: calc(var(--conv-topo, 78px) + 26px) 1.25rem calc(var(--conv-base, 168px) + 24px); }
.dia { align-self: center; margin: .6rem 0 .3rem; }
.dia span { display: inline-block; padding: .22rem .8rem; border-radius: 999px; background: var(--glass-pop); border: 1px solid var(--edge); color: var(--ink-2); font-size: .7rem; font-weight: 680; box-shadow: var(--shadow-1); }
.msg { display: flex; max-width: min(72%, 640px); transition: opacity 320ms var(--ease-out), transform 420ms var(--ease-fluid); }
@starting-style { .msg.nova { opacity: 0; transform: translateY(10px) scale(.96); } }
.msg.entrada { align-self: flex-start; transform-origin: bottom left; }
.msg.saida, .msg.nota { align-self: flex-end; transform-origin: bottom right; }
.msg-bolha { min-width: 0; padding: .55rem .85rem .38rem; background: var(--bubble-in); border: 1px solid var(--edge); border-radius: 20px; box-shadow: var(--shine), 0 1px 2px rgb(15 40 34 / .06), 0 8px 18px -12px rgb(15 40 34 / .28); }
.msg.entrada .msg-bolha { border-bottom-left-radius: 7px; }
.msg.saida .msg-bolha { background: var(--bubble-out); border-color: var(--bubble-out-edge); border-bottom-right-radius: 7px; }
.msg.saida.automatica .msg-bolha { background: var(--bubble-auto); border-style: dashed; border-color: var(--line-strong); box-shadow: none; }
.msg.nota .msg-bolha { background: var(--note-bg); border: 1px dashed var(--note-line); border-bottom-right-radius: 7px; box-shadow: none; }
.msg-bolha p { font-size: .9rem; line-height: 1.45; white-space: pre-wrap; overflow-wrap: anywhere; }
.msg-meta { display: flex; align-items: center; justify-content: flex-end; gap: .3rem; margin-top: .2rem; font-size: .68rem; color: var(--ink-3); }
:root[data-tema="escuro"] .msg.saida:not(.automatica) .msg-meta { color: rgb(255 255 255 / .7); }
.msg-meta .i { width: 12px; height: 12px; }
.msg-meta span + time::before { content: "·"; margin-right: .3rem; }
.msg-meta time { font-variant-numeric: tabular-nums; }
.msg-rotulo { display: flex; align-items: center; gap: .3rem; margin-bottom: .2rem; font-size: .7rem; font-weight: 750; color: var(--warn-ink); }
.msg-rotulo .i { width: 13px; height: 13px; }
.msg.sistema { align-self: center; max-width: 90%; }
.msg.sistema > span { display: inline-block; padding: .22rem .75rem; text-align: center; font-size: .72rem; color: var(--ink-3); background: var(--surface-2); border: 1px solid var(--line); border-radius: 999px; }
.msg-hora { white-space: nowrap; }
.anexos { display: grid; gap: .35rem; margin-top: .3rem; }
.msg-bolha p + .anexos { margin-top: .45rem; }
.anexo-foto img { max-width: min(260px, 100%); max-height: 260px; object-fit: cover; border-radius: 14px; border: 1px solid var(--line); background: #fff; transition: transform 240ms var(--ease-fluid); }
@media (hover: hover) and (pointer: fine) { .anexo-foto:hover img { transform: scale(1.02); } }
.anexo-arquivo { display: flex; align-items: center; gap: .6rem; min-width: 210px; padding: .5rem .65rem; border: 1px solid var(--line); border-radius: 13px; background: var(--surface-2); color: var(--ink); text-decoration: none; }
.anexo-arquivo > .i:first-child { width: 26px; height: 26px; color: var(--danger); }
.anexo-texto { flex: 1; min-width: 0; display: grid; }
.anexo-texto strong { font-size: .8125rem; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.anexo-texto small { font-size: .7rem; color: var(--ink-3); }
.anexo-baixar { color: var(--ink-3); }

/* Base da conversa: faixa do WhatsApp + caixa de escrever (ou a barra de conversa concluída), flutuando sobre as mensagens. */
.conv-base { position: absolute; left: 10px; right: 10px; bottom: 10px; z-index: 3; display: grid; gap: 8px; }
.compositor { background: var(--glass-chrome); -webkit-backdrop-filter: blur(var(--blur)) saturate(180%); backdrop-filter: blur(var(--blur)) saturate(180%); border: 1px solid var(--edge); border-radius: 22px; box-shadow: var(--shine), var(--shadow-2); transition: border-color 200ms ease, background-color 240ms ease, box-shadow 240ms ease; }
.compositor:focus-within { border-color: color-mix(in srgb, var(--brand) 60%, transparent); box-shadow: var(--shine), var(--ring), var(--shadow-2); }
.compositor.enviando { opacity: .72; pointer-events: none; }
.compositor-modos { display: flex; align-items: center; gap: .25rem; padding: .5rem .55rem 0; }
.modo { position: relative; display: inline-flex; align-items: center; gap: .35rem; padding: .32rem .7rem; border-radius: 999px; font-size: .8125rem; font-weight: 680; color: var(--ink-3); cursor: pointer; transition: background-color 200ms ease, color 200ms ease, transform 160ms var(--ease-out); }
.modo:active { transform: scale(.96); }
.modo input { position: absolute; opacity: 0; width: 1px; height: 1px; }
.modo .i { width: 15px; height: 15px; }
.modo:has(input:checked) { background: var(--brand-50); color: var(--brand-ink); }
.modo.modo-nota:has(input:checked) { background: var(--note-bg); color: var(--warn-ink); }
.modo:has(input:focus-visible) { outline: 3px solid color-mix(in srgb, var(--brand) 55%, transparent); outline-offset: 1px; }
.modo.desligado { opacity: .45; cursor: not-allowed; }
.compositor-dica { margin-left: auto; padding-right: .5rem; font-size: .7rem; color: var(--ink-3); }
.compositor textarea { min-height: 64px; max-height: 36vh; padding: .55rem .95rem; border: 0; border-radius: 0; background: transparent; box-shadow: none; resize: none; font-size: .92rem; }
.compositor textarea:focus, .compositor textarea:hover { box-shadow: none; background: transparent; }
.compositor-barra { display: flex; align-items: center; gap: .4rem; padding: .4rem .5rem .5rem; }
.espaco { flex: 1; }
.rapidas { position: relative; display: inline-flex; align-items: center; }
.rapidas > .i { position: absolute; left: .65rem; width: 16px; height: 16px; color: var(--accent-ink); pointer-events: none; z-index: 1; }
.rapidas select { width: auto; max-width: 220px; min-height: 34px; padding: .3rem 1.9rem .3rem 2rem; font-size: .8125rem; border-color: transparent; border-radius: 999px; background-color: var(--gray-50); box-shadow: none; }
.anexar { position: relative; overflow: hidden; }
.anexar input[type="file"] { position: absolute; inset: 0; width: 100%; height: 100%; min-height: 0; padding: 0; opacity: 0; cursor: pointer; }
.anexar:has(input:focus-visible) { outline: 3px solid color-mix(in srgb, var(--brand) 55%, transparent); outline-offset: 2px; }
.arquivo-escolhido { display: inline-flex; align-items: center; gap: .35rem; max-width: 240px; height: 26px; padding: 0 .35rem 0 .65rem; border-radius: 999px; background: var(--brand-50); color: var(--brand-ink); font-size: .74rem; font-weight: 650; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.arquivo-escolhido .btn-link { width: 20px; height: 20px; justify-content: center; border-radius: 50%; color: inherit; font-size: 1rem; line-height: 1; text-decoration: none; }
.arquivo-escolhido.erro { padding-right: .65rem; background: var(--danger-50); color: var(--danger-ink); }
.compositor .enviar-nota { display: none; }
.compositor:has(input[value="nota"]:checked) { background: color-mix(in srgb, var(--accent) 16%, var(--glass-chrome)); border-color: var(--note-line); }
.compositor:has(input[value="nota"]:checked) .enviar-nota { display: inline-flex; }
.compositor:has(input[value="nota"]:checked) .enviar-resposta,
.compositor:has(input[value="nota"]:checked) .anexar,
.compositor:has(input[value="nota"]:checked) .arquivo-escolhido { display: none; }
.concluida-barra { display: flex; align-items: center; gap: .75rem; padding: .8rem 1rem; background: color-mix(in srgb, var(--ok) 14%, var(--glass-chrome)); -webkit-backdrop-filter: blur(var(--blur)) saturate(180%); backdrop-filter: blur(var(--blur)) saturate(180%); border: 1px solid color-mix(in srgb, var(--ok) 30%, transparent); border-radius: 20px; box-shadow: var(--shine), var(--shadow-1); color: var(--ok-ink); font-size: .875rem; }
.concluida-barra > .i { width: 22px; height: 22px; }
.concluida-barra p { flex: 1; }
/* Faixa da janela de 24 horas do WhatsApp, acima da caixa de escrever. */
.janela-wa { display: flex; flex-wrap: wrap; align-items: center; gap: .5rem .75rem; padding: .55rem .9rem; border-radius: 16px; font-size: .8125rem; line-height: 1.4; -webkit-backdrop-filter: blur(var(--blur)) saturate(180%); backdrop-filter: blur(var(--blur)) saturate(180%); border: 1px solid var(--edge); box-shadow: var(--shine), var(--shadow-1); }
.janela-wa > .i { width: 16px; height: 16px; flex: none; }
.janela-wa > span { flex: 1 1 240px; min-width: 0; }
.janela-wa.aberta { background: color-mix(in srgb, #25a055 16%, var(--glass-chrome)); color: var(--wa-ink); }
.janela-wa.fechada { background: color-mix(in srgb, var(--accent) 20%, var(--glass-chrome)); border-color: var(--note-line); color: var(--warn-ink); }
.janela-modelo { display: flex; align-items: center; gap: .5rem; flex: 1 1 260px; }
.janela-modelo select { flex: 1; min-width: 0; min-height: 36px; }

/* Painel do contato */
.contato { min-height: 0; overflow-y: auto; scrollbar-width: thin; display: grid; align-content: start; gap: 1.1rem; padding: 1.35rem 1.05rem; }
.contato-topo { display: grid; justify-items: center; gap: .55rem; padding-bottom: 1rem; text-align: center; border-bottom: 1px solid var(--line); }
.contato-topo h2 { font-size: 1.04rem; }
.contato-bloco { display: grid; gap: .5rem; }
.dados-lista { list-style: none; padding: 0; display: grid; gap: .45rem; font-size: .875rem; }
.dados-lista li { display: flex; align-items: center; gap: .55rem; min-width: 0; overflow-wrap: anywhere; }
.dados-lista .i { width: 16px; height: 16px; color: var(--ink-3); }
.historico { list-style: none; padding: 0; display: grid; gap: .4rem; font-size: .8125rem; }
.historico li { display: flex; align-items: center; flex-wrap: wrap; gap: .4rem; }
.historico a { font-weight: 750; }
.historico time { margin-left: auto; font-size: .72rem; color: var(--ink-3); }

/* ---------- 9. contatos, equipes, conta ---------- */
.busca-pagina { display: flex; gap: .5rem; max-width: 560px; }
.ficha-topo { display: flex; align-items: center; gap: 1rem; }
.zona-perigo { padding-top: .9rem; border-top: 1px dashed var(--line-strong); }
.equipe-dist { display: flex; align-items: center; gap: .4rem; font-size: .8125rem; font-weight: 650; color: var(--ink-2); }
.membros { list-style: none; padding: 0; display: grid; gap: .25rem; }
.membros li { display: flex; align-items: center; gap: .6rem; padding: .3rem .2rem; }
.membro-nome { flex: 1; min-width: 0; display: grid; line-height: 1.25; font-size: .875rem; font-weight: 650; }
.membro-nome small { font-weight: 400; font-size: .74rem; color: var(--ink-3); }
.cartao.perfil { grid-template-columns: auto minmax(0, 1fr); align-items: center; column-gap: 1.1rem; }
.cartao.perfil .dados { grid-column: 1 / -1; padding-top: .9rem; border-top: 1px solid var(--line); }
.perfil-texto { display: grid; gap: .15rem; }
.perfil-chips { display: flex; flex-wrap: wrap; gap: .35rem; margin-top: .35rem; }
.perfis { list-style: none; padding: 0; display: grid; gap: .65rem; }
.perfis li { display: grid; gap: .1rem; font-size: .875rem; }
.senha-provisoria, .reserva-caixa { display: flex; align-items: flex-start; gap: .9rem; padding: 1.05rem 1.15rem; background: linear-gradient(180deg, color-mix(in srgb, var(--accent) 14%, transparent), color-mix(in srgb, var(--accent) 6%, transparent)), var(--surface); border: 1px solid var(--note-line); border-radius: var(--r); box-shadow: var(--shine), var(--shadow-1); }
.senha-provisoria > div { display: grid; gap: .35rem; }
code.grande { font-size: 1.05rem; padding: .18em .6em; user-select: all; }
.linha-situacao { display: flex; flex-wrap: wrap; align-items: center; gap: .4rem .6rem; font-size: .875rem; }

/* Horário */
.agora { display: inline-flex; align-items: center; gap: .5rem; width: fit-content; padding: .45rem .9rem; border-radius: 999px; font-size: .875rem; }
.agora .i { width: 16px; height: 16px; flex: none; }
.agora.aberto { background: var(--ok-50); color: var(--ok-ink); }
.agora.fechado { background: var(--accent-50); color: var(--accent-ink); }
p.agora:not(.aberto):not(.fechado) { background: var(--surface); border: 1px solid var(--edge); border-radius: var(--r); width: auto; align-items: flex-start; line-height: 1.45; box-shadow: var(--shine), var(--shadow-1); }
.cartao.semana { gap: 0; padding: .4rem 1.3rem 1rem; }
.semana-dia { display: grid; grid-template-columns: 210px auto minmax(80px, 1fr); align-items: center; gap: .5rem 1.25rem; padding: .7rem 0; border-bottom: 1px solid var(--line); }
.semana-dia.leitura { grid-template-columns: 170px 150px minmax(80px, 1fr); font-size: .875rem; }
.semana-horas { display: flex; align-items: center; gap: .45rem; transition: opacity 200ms ease; }
.semana-horas input { width: 118px; }
.semana-dia:has(input[type="checkbox"]:not(:checked)) .semana-horas { opacity: .4; }
.cartao.semana > .sutil { margin-top: .8rem; font-size: .8125rem; }
.faixa-dia { display: block; width: 100%; height: 10px; }
.faixa-fundo { fill: var(--gray-50); }
.faixa-aberta { fill: var(--serie-1); }
.campo-curto { display: flex; flex-wrap: wrap; align-items: center; gap: .5rem .6rem; }
.com-unidade { display: inline-flex; align-items: center; gap: .5rem; font-weight: 400; }
.com-unidade input { width: 96px; text-align: right; font-variant-numeric: tabular-nums; }

/* Mensagens rápidas */
.resposta-rapida { gap: .6rem; }
.rr-topo { display: flex; align-items: center; justify-content: space-between; gap: .5rem; }
.atalho-codigo { font-weight: 750; color: var(--accent-ink); background: var(--accent-50); }
.resposta-rapida h2 { font-size: .95rem; }

/* Robô de triagem */
.robo-grade { display: grid; grid-template-columns: minmax(0, 1fr) 340px; gap: 1.25rem; align-items: start; }
.robo-principal, .robo-lado { min-width: 0; display: grid; gap: 1.25rem; }
.robo-lado { position: sticky; top: calc(var(--top-h) + var(--gap) * 2 + 8px); }
.opcoes-robo { list-style: none; padding: 0; display: grid; gap: .6rem; }
.opcao-robo { display: flex; align-items: flex-start; gap: .85rem; padding: .85rem; background: var(--surface-2); border: 1px solid var(--line); border-radius: var(--r-sm); }
.opcao-numero { display: grid; place-items: center; flex: none; width: 30px; height: 30px; border-radius: 10px; background: var(--violet-50); color: var(--violet-ink); font-size: .9rem; font-weight: 800; }
.opcao-corpo { flex: 1; min-width: 0; display: grid; gap: .35rem; }
.opcao-destino { display: inline-flex; align-items: center; gap: .35rem; font-size: .8125rem; color: var(--ink-3); }
.opcao-destino .i { width: 14px; height: 14px; }
.opcao-acoes { display: flex; gap: .1rem; }
/* Subopções: lista dentro da opção principal, numeradas 1.1, 1.2… */
.subopcoes { list-style: none; padding: 0; margin: .35rem 0 0; display: grid; gap: .45rem; }
.opcao-robo.sub { padding: .65rem .7rem; background: var(--surface-2); }
.opcao-robo.sub .opcao-numero { width: auto; min-width: 34px; padding: 0 .35rem; font-size: .78rem; background: var(--gray-50); color: var(--ink-2); }
details.nova-sub { margin-top: .2rem; }
/* Passo a passo numerado (robô e ativação das duas etapas) */
.passos { margin: 0; padding: 0; list-style: none; counter-reset: passo; display: grid; gap: 1.05rem; }
.passos > li { counter-increment: passo; position: relative; min-width: 0; padding-left: 2.6rem; display: grid; gap: .55rem; font-size: .9rem; color: var(--ink-2); }
.passos > li::before { content: counter(passo); position: absolute; left: 0; top: -.12rem; width: 1.85rem; height: 1.85rem; display: grid; place-items: center; border-radius: 50%; background: var(--brand-50); color: var(--brand-ink); font-weight: 750; font-size: .875rem; box-shadow: var(--shine); }
.passos > li strong { color: var(--ink); }
/* O "celular" das prévias: vidro escuro com a tela dentro */
.celular { padding: 8px; background: linear-gradient(160deg, #24332e, #101a17); border-radius: 34px; box-shadow: inset 0 1px 0 rgb(255 255 255 / .16), var(--shadow-2); }
.celular-topo { display: flex; align-items: center; gap: .5rem; padding: .8rem .95rem; background: linear-gradient(180deg, #0f5a4c, var(--rail)); color: #fff; font-size: .8125rem; font-weight: 680; border-radius: 26px 26px 0 0; }
.celular-tela { display: flex; flex-direction: column; gap: .5rem; min-height: 300px; padding: .9rem .75rem 1.1rem; background: #eef3f1; border-radius: 0 0 26px 26px; color: #17201d; }
.celular.grande { position: sticky; top: calc(var(--top-h) + var(--gap) * 2 + 8px); }

/* Pesquisa de satisfação */
.nota-grande { display: flex; flex-wrap: wrap; align-items: baseline; gap: .2rem .5rem; }
.nota-grande strong { font-size: 2.7rem; font-weight: 800; letter-spacing: -.04em; line-height: 1; }
.nota-grande > span { color: var(--ink-3); font-weight: 650; }
.nota-grande .estrelas-nota .i { width: 20px; height: 20px; }
.nota-grande small { flex-basis: 100%; }
.avaliacoes { list-style: none; padding: 0; display: grid; }
.avaliacoes li { display: grid; gap: .35rem; padding: .75rem 0; border-bottom: 1px solid var(--line); }
.avaliacoes li:last-child { border-bottom: 0; }
.avaliacao-topo { display: flex; align-items: center; justify-content: space-between; gap: .5rem; }
.avaliacao-topo time { font-size: .75rem; color: var(--ink-3); }
.avaliacoes .sutil { font-size: .8rem; }

/* ---------- 10. números e gráficos ---------- */
.segmentado { display: inline-flex; flex-wrap: wrap; gap: 2px; width: fit-content; padding: 3px; background: var(--gray-50); border-radius: 999px; box-shadow: inset 0 1px 2px rgb(0 0 0 / .07); }
.segmentado a { position: relative; isolation: isolate; padding: .42rem .95rem; border-radius: 999px; color: var(--ink-3); font-size: .8125rem; font-weight: 680; text-decoration: none; transition: color 200ms ease, transform 160ms var(--ease-out); }
.segmentado a:active { transform: scale(.96); }
.segmentado a.ativo { color: var(--ink); }
.kpis { display: grid; grid-template-columns: repeat(auto-fill, minmax(200px, 1fr)); gap: .85rem; }
.kpi { position: relative; display: grid; gap: .2rem; align-content: start; padding: 1rem 1.05rem; background: var(--surface); border: 1px solid var(--edge); border-radius: var(--r); box-shadow: var(--shine), var(--shadow-1); transition: transform 260ms var(--ease-fluid), box-shadow 240ms ease; }
@media (hover: hover) and (pointer: fine) { .kpi:hover { transform: translateY(-2px); box-shadow: var(--shine), var(--shadow-2); } }
.kpi-rotulo { display: flex; align-items: center; gap: .5rem; font-size: .8125rem; font-weight: 650; color: var(--ink-2); }
.kpi-icone { display: grid; place-items: center; flex: none; width: 30px; height: 30px; border-radius: 10px; background: var(--brand-50); color: var(--brand); box-shadow: var(--shine); }
.kpi-icone .i { width: 16px; height: 16px; }
.kpi-icone.ambar { background: var(--accent-50); color: var(--accent-ink); }
.kpi-icone.rosa { background: var(--rose-50); color: var(--rose-ink); }
.kpi-icone.vermelho { background: var(--danger-50); color: var(--danger); }
.kpi-icone.verde { background: var(--ok-50); color: var(--ok); }
.kpi-icone.azul { background: var(--blue-50); color: var(--blue-ink); }
.kpi-icone.violeta { background: var(--violet-50); color: var(--violet-ink); }
.kpi-valor { margin-top: .3rem; font-size: 1.75rem; font-weight: 780; letter-spacing: -.03em; line-height: 1.15; font-variant-numeric: tabular-nums; }
.kpi-nota { font-size: .74rem; color: var(--ink-3); }
.legenda { display: flex; flex-wrap: wrap; gap: 1rem; font-size: .8125rem; color: var(--ink-3); }
.chave, .chave-linha { display: inline-block; width: 14px; height: 2px; border-radius: 1px; vertical-align: middle; margin-right: .4rem; }
.chave.serie-1, .chave-linha.serie-1 { background: var(--serie-1); }
.chave.serie-2, .chave-linha.serie-2 { background: var(--serie-2); }
.grafico-area { position: relative; min-height: 220px; margin: .2rem 0 .4rem; border-radius: 6px; }
.grafico-area svg { display: block; overflow: visible; }
.grafico-area .grade-linha { stroke: var(--grade); stroke-width: 1; }
.grafico-area .eixo { stroke: var(--eixo); stroke-width: 1; }
.grafico-area .rotulo-eixo { fill: var(--ink-3); font-size: 12px; font-variant-numeric: tabular-nums; }
.grafico-area .rotulo-fim { fill: var(--ink); font-size: 12px; }
.grafico-area .linha { fill: none; stroke-width: 2; stroke-linejoin: round; stroke-linecap: round; }
.grafico-area .linha.serie-1 { stroke: var(--serie-1); }
.grafico-area .linha.serie-2 { stroke: var(--serie-2); }
.grafico-area .ponto { stroke: var(--glass-solid); stroke-width: 2; }
.grafico-area .ponto.serie-1 { fill: var(--serie-1); }
.grafico-area .ponto.serie-2 { fill: var(--serie-2); }
.grafico-area .mira { stroke: var(--eixo); stroke-width: 1; }
.dica { position: absolute; z-index: 2; min-width: 130px; padding: .45rem .7rem; pointer-events: none; background: var(--glass-pop); -webkit-backdrop-filter: blur(var(--blur)) saturate(180%); backdrop-filter: blur(var(--blur)) saturate(180%); border: 1px solid var(--edge); border-radius: 12px; box-shadow: var(--shine), var(--shadow-pop); font-size: .8rem; }
.dica-dia { margin-bottom: .2rem; color: var(--ink-3); }
.dica-linha { display: flex; align-items: center; gap: .45rem; }
.dica-linha strong { font-variant-numeric: tabular-nums; }
.barras { list-style: none; padding: 0; display: grid; gap: .55rem; }
.barras li { display: grid; grid-template-columns: minmax(7rem, 38%) 1fr; align-items: center; gap: .6rem; font-size: .8125rem; }
.barra-rotulo { min-width: 0; color: var(--ink-2); overflow-wrap: anywhere; }
.barra { display: block; overflow: visible; }
.barra .marca-1 { fill: var(--serie-1); }
.barra .barra-valor { fill: var(--ink); font-size: 12px; font-weight: 650; }
.tabela-dados > summary, details.como-contamos > summary, details.como > summary { width: fit-content; cursor: pointer; color: var(--brand); font-size: .875rem; font-weight: 680; }
.tabela-dados[open] > summary { margin-bottom: .6rem; }
details.como-contamos { display: block; }
.como-contamos ul { margin-top: .75rem; padding-left: 1.1rem; display: grid; gap: .4rem; font-size: .875rem; color: var(--ink-2); }
.como-corpo { margin-top: .75rem; display: grid; gap: .6rem; font-size: .875rem; color: var(--ink-2); }

/* Painel "agora" */
#painel-corpo { display: grid; gap: 1rem; }
.painel-colunas { align-items: start; }
.painel-espera, .painel-pessoas { list-style: none; padding: 0; margin: 0; display: grid; }
.painel-espera li + li, .painel-pessoas li + li { border-top: 1px solid var(--line); }
.painel-espera a, .painel-pessoas li { display: flex; align-items: center; gap: .65rem; min-width: 0; padding: .62rem .35rem; color: inherit; text-decoration: none; border-radius: 12px; transition: background-color 140ms ease; }
.pe-texto { flex: 1; min-width: 0; display: grid; }
.pe-texto strong { font-size: .875rem; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.pe-texto small { color: var(--ink-3); font-size: .74rem; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.pp-numeros { flex: none; font-size: .78rem; color: var(--ink-2); white-space: nowrap; }
.pp-numeros b { font-variant-numeric: tabular-nums; }
.painel-rodape { margin: 0; }
@media (hover: hover) and (pointer: fine) { .painel-espera a:hover { background: var(--surface-2); } }

/* ---------- 11. entrar: a marca sobre a aurora, o formulário num cartão de vidro ---------- */
body.tela-entrar { color-scheme: dark; --ink: #f1f8f5; --ink-2: #c9d8d3; --ink-3: #9db2ab; --line-strong: rgb(255 255 255 / .22); --field: rgb(255 255 255 / .09); --field-hover: rgb(255 255 255 / .14); --brand: #37cdb0; --ring: 0 0 0 4px rgb(55 205 176 / .26);
  --canvas: #05211c; --aurora-1: rgb(28 170 140 / .55); --aurora-2: rgb(240 160 60 / .3); --aurora-3: rgb(70 100 230 / .34); --aurora-4: rgb(12 120 104 / .5);
  color: var(--ink); }
body.tela-entrar::before { animation-duration: 38s; }
.entrar { min-height: 100vh; min-height: 100dvh; display: grid; grid-template-columns: minmax(0, 1.1fr) minmax(0, 1fr); align-items: center; gap: clamp(1.5rem, 5vw, 5rem); max-width: 1180px; margin: 0 auto; padding: clamp(1.25rem, 4vw, 3rem); }
.entrar-marca { display: flex; flex-direction: column; justify-content: center; gap: 1.75rem; color: #d3e6e0; }
.entrar-logo { display: flex; align-items: center; gap: .8rem; color: #fff; font-size: 2.1rem; font-weight: 800; letter-spacing: -.03em; }
.entrar-logo .logo-bia { width: 56px; height: 56px; }
.entrar-frase { max-width: 20ch; color: #fff; font-size: clamp(1.5rem, 3vw, 2.15rem); font-weight: 720; line-height: 1.2; letter-spacing: -.03em; }
.entrar-pontos { list-style: none; padding: 0; display: grid; gap: .65rem; }
.entrar-pontos li { display: flex; align-items: center; gap: .8rem; width: fit-content; padding: .45rem 1rem .45rem .45rem; border-radius: 999px; background: rgb(255 255 255 / .07); border: 1px solid rgb(255 255 255 / .1); box-shadow: inset 0 1px 0 rgb(255 255 255 / .14); font-size: .92rem; -webkit-backdrop-filter: blur(14px); backdrop-filter: blur(14px); }
.entrar-pontos .i { width: 34px; height: 34px; padding: 8px; border-radius: 50%; background: rgb(255 255 255 / .12); color: #8ee6d2; }
.entrar-rodape { margin-top: .25rem; font-size: .8rem; color: #8fb3aa; }
.entrar-form { display: grid; place-items: center; }
.entrar-cartao { width: 100%; max-width: 420px; display: grid; gap: 1rem; padding: clamp(1.4rem, 3vw, 2.1rem); border-radius: 30px; background: linear-gradient(180deg, rgb(255 255 255 / .16), rgb(255 255 255 / .07)); border: 1px solid rgb(255 255 255 / .2); box-shadow: inset 0 1px 0 rgb(255 255 255 / .34), 0 40px 80px -30px rgb(0 0 0 / .7), 0 4px 14px rgb(0 0 0 / .2); -webkit-backdrop-filter: blur(30px) saturate(170%); backdrop-filter: blur(30px) saturate(170%); }
.entrar-cartao .sutil { color: var(--ink-2); }
.entrar-cartao code { background: rgb(255 255 255 / .12); }
.entrar-cartao a { color: #8ee6d2; }
.entrar-org { display: inline-flex; align-items: center; gap: .45rem; width: fit-content; padding: .32rem .8rem; border-radius: 999px; background: rgb(255 255 255 / .12); color: #d6f3ec; font-size: .8125rem; font-weight: 680; box-shadow: inset 0 1px 0 rgb(255 255 255 / .2); }
.entrar-cartao h1 { font-size: 1.75rem; }
.entrar-cartao input { min-height: 46px; border-radius: 14px; }
.entrar-cartao .voltar-link { margin-bottom: 0; color: var(--ink-2); }
.entrar-cartao .btn { --btn-bg: #12a488; }
.entrar-cartao .aviso-erro { background: rgb(255 120 104 / .16); border-color: rgb(255 140 124 / .4); color: #ffd2cc; }
.campo-codigo { font-family: ui-monospace, "Cascadia Code", SFMono-Regular, Menlo, Consolas, monospace; font-size: 1.15rem; letter-spacing: .14em; font-variant-numeric: tabular-nums; }
.campo-codigo::placeholder { letter-spacing: .14em; }

/* ---------- 12. página inicial e erros ---------- */
body.tela-simples { display: grid; place-items: center; padding: 2rem 1rem; }
.simples-caixa { width: 100%; max-width: 520px; display: grid; gap: 1rem; padding: 2rem; background: var(--surface); border: 1px solid var(--edge); border-radius: var(--r-lg); box-shadow: var(--shine), var(--shadow-2); }
.simples-logo { display: flex; align-items: center; gap: .6rem; color: var(--rail); font-size: 1.5rem; font-weight: 800; }
.simples-logo .logo-bia { width: 40px; height: 40px; }
.lista-cartoes { list-style: none; padding: 0; display: grid; gap: .6rem; }
.cartao-link { display: flex; align-items: center; gap: .85rem; padding: .9rem 1rem; border: 1px solid var(--line); border-radius: var(--r); background: var(--surface-2); color: inherit; text-decoration: none; transition: border-color 200ms ease, transform 240ms var(--ease-fluid), box-shadow 240ms ease; }
.cartao-link:active { transform: scale(.985); }
.cartao-link > span:nth-child(2) { flex: 1; display: grid; gap: .2rem; }
.cartao-link code { width: fit-content; }
.erro-caixa { justify-items: center; text-align: center; }
.erro-codigo { font-size: .8rem; font-weight: 800; letter-spacing: .12em; color: var(--ink-3); }
@media (hover: hover) and (pointer: fine) { .cartao-link:hover { border-color: var(--brand-100); transform: translateY(-2px); box-shadow: var(--shadow-1); } }

/* ---------- 13. WebChat do cidadão ---------- */
body.corpo-wc { display: grid; justify-items: center; align-content: start; padding: 1.5rem 1rem; }
.wc-pagina { width: 100%; max-width: 440px; display: grid; gap: .75rem; }
.wc { display: flex; flex-direction: column; height: min(740px, calc(100dvh - 5rem)); min-height: 460px; overflow: hidden; background: var(--surface); border: 1px solid var(--edge); border-radius: 30px; box-shadow: var(--shine), 0 2px 4px rgb(15 40 34 / .05), 0 30px 70px -26px rgb(15 40 34 / .4); }
.wc.wc-inicio { height: auto; min-height: 0; }
.wc-topo { display: flex; align-items: center; gap: .7rem; padding: .95rem 1rem; color: #fff; background: linear-gradient(160deg, #11705f, var(--rail)); box-shadow: inset 0 -1px 0 rgb(255 255 255 / .08); }
.wc-marca { display: grid; place-items: center; flex: none; width: 42px; height: 42px; border-radius: 15px; background: rgb(255 255 255 / .14); box-shadow: inset 0 1px 0 rgb(255 255 255 / .22); }
.wc-marca .i { width: 21px; height: 21px; }
.wc-titulo { flex: 1; min-width: 0; display: grid; line-height: 1.25; }
.wc-titulo strong { font-size: .97rem; }
.wc-situacao { display: inline-flex; align-items: center; gap: .4rem; font-size: .75rem; color: rgb(255 255 255 / .74); }
.wc-ponto { width: 8px; height: 8px; border-radius: 50%; background: #9aa6a2; }
.wc-ponto.on { background: #3ddc84; box-shadow: 0 0 0 3px rgb(61 220 132 / .22); }
.wc-ponto.off { background: var(--accent); }
.wc-botao-topo { display: grid; place-items: center; width: 36px; height: 36px; border: 0; border-radius: 50%; background: transparent; color: rgb(255 255 255 / .74); cursor: pointer; transition: background-color 160ms ease, transform 160ms var(--ease-out); }
.wc-botao-topo:active { transform: scale(.92); }
.wc-mensagens { flex: 1; overflow-y: auto; overscroll-behavior: contain; scrollbar-width: thin; display: flex; flex-direction: column; gap: .45rem; padding: 1rem .9rem; background: var(--surface-2); }
.bolha { max-width: 82%; padding: .55rem .8rem .38rem; border-radius: 20px; font-size: .9rem; box-shadow: 0 1px 2px rgb(15 40 34 / .06), 0 8px 16px -12px rgb(15 40 34 / .3); transition: opacity 300ms var(--ease-out), transform 400ms var(--ease-fluid); }
@starting-style { .bolha { opacity: 0; transform: translateY(8px) scale(.96); } }
.bolha p { white-space: pre-wrap; overflow-wrap: anywhere; }
.bolha small { display: block; margin-top: .15rem; text-align: right; font-size: .66rem; color: var(--ink-3); }
.bolha.eu { align-self: flex-end; color: #fff; background: linear-gradient(180deg, #14917a, var(--brand)); border-bottom-right-radius: 7px; box-shadow: inset 0 1px 0 rgb(255 255 255 / .26), 0 10px 20px -12px rgb(11 122 103 / .7); }
:root[data-tema="escuro"] .bolha.eu { background: linear-gradient(180deg, #14917a, #0b7a67); }
.bolha.eu small { color: rgb(255 255 255 / .8); }
.bolha.prefeitura { align-self: flex-start; background: var(--bubble-in); border: 1px solid var(--edge); border-bottom-left-radius: 7px; }
.bolha.menu { max-width: 92%; }
.bolha.eu .anexo-arquivo { background: rgb(255 255 255 / .14); border-color: rgb(255 255 255 / .28); color: #fff; }
.bolha.eu .anexo-arquivo > .i, .bolha.eu .anexo-texto small, .bolha.eu .anexo-baixar { color: rgb(255 255 255 / .85); }
.bolha .anexo-foto img { border-color: rgb(0 0 0 / .06); }
.bolha small .tique { vertical-align: -3px; }
.wc-opcoes { display: grid; gap: .35rem; margin-top: .6rem; }
.wc-opcoes button, .wc-opcao-previa { display: flex; align-items: center; gap: .6rem; width: 100%; padding: .58rem .75rem; border: 1px solid var(--brand-100); border-radius: 14px; background: var(--brand-50); color: var(--brand-ink); font: inherit; font-size: .875rem; font-weight: 650; text-align: left; line-height: 1.3; }
.wc-opcoes button { cursor: pointer; transition: transform 200ms var(--ease-out), background-color 160ms ease; }
.wc-opcoes button:active:not(:disabled) { transform: scale(.975); }
.wc-opcoes button:disabled { opacity: .5; cursor: default; }
.wc-opcoes b, .wc-opcao-previa b { display: grid; place-items: center; flex: none; width: 24px; height: 24px; border-radius: 8px; background: var(--brand); color: var(--on-brand); font-size: .78rem; }
/* "0. Voltar ao menu anterior": mais discreta que as opções de assunto. */
.wc-opcao.voltar button { background: var(--surface-2); border-color: var(--line-strong); color: var(--ink-2); font-weight: 600; }
.wc-opcao.voltar b { background: var(--gray-50); color: var(--ink-2); }
.wc-opcao-previa .previa-sub { width: 14px; height: 14px; margin-left: auto; opacity: .6; }
.wc-status { margin: .5rem .9rem 0; padding: .55rem .8rem; border: 1px solid var(--note-line); border-radius: 14px; background: var(--note-bg); color: var(--warn-ink); font-size: .8125rem; }
.wc-avaliar { display: grid; gap: .6rem; margin: .5rem .9rem 0; padding: .9rem; background: var(--surface); border: 1px solid var(--edge); border-radius: 20px; box-shadow: var(--shine), var(--shadow-2); transition: opacity 260ms var(--ease-out), transform 360ms var(--ease-fluid); }
@starting-style { .wc-avaliar { opacity: 0; transform: translateY(10px) scale(.98); } }
.wc-avaliar-titulo { display: flex; align-items: center; justify-content: center; gap: .45rem; font-weight: 750; font-size: .9rem; }
.wc-avaliar-titulo .i { color: var(--brand); }
.wc-avaliar textarea { min-height: 40px; font-size: .875rem; }
.estrelas-escolha { display: flex; flex-direction: row-reverse; justify-content: center; gap: .25rem; border: 0; padding: 0; }
.estrelas-escolha input { position: absolute; opacity: 0; width: 1px; height: 1px; }
.estrelas-escolha label { display: block; color: color-mix(in srgb, var(--ink-3) 42%, transparent); cursor: pointer; border-radius: 8px; }
.estrelas-escolha label .i { width: 36px; height: 36px; stroke-width: 1.5; transition: transform 240ms var(--ease-fluid); }
.estrelas-escolha input:checked ~ label { color: #e39a2d; }
.estrelas-escolha input:checked ~ label .i { fill: currentColor; }
.estrelas-escolha input:focus-visible + label { outline: 3px solid color-mix(in srgb, var(--brand) 55%, transparent); outline-offset: 1px; }
.estrelas-escolha label:active .i { transform: scale(.86); }
@media (hover: hover) and (pointer: fine) {
  .estrelas-escolha label:hover, .estrelas-escolha label:hover ~ label { color: #e39a2d; }
  .estrelas-escolha label:hover .i { transform: scale(1.12); }
  .wc-opcoes button:hover:not(:disabled) { background: var(--brand-100); }
  .wc-botao-topo:hover { background: rgb(255 255 255 / .12); color: #fff; }
}
.wc-avaliado { display: flex; align-items: center; justify-content: center; gap: .45rem; margin: .5rem .9rem 0; color: var(--ok); font-size: .875rem; font-weight: 680; }
/* O campo de arquivo fica escondido: o clipe (rótulo) abre a escolha. Sem JavaScript aparece o botão "Enviar arquivo". */
.wc-form-anexo { display: flex; justify-content: flex-end; padding: 0 .9rem; }
.wc-form-anexo input[type="file"] { position: absolute; width: 1px; height: 1px; min-height: 0; padding: 0; margin: -1px; overflow: hidden; clip: rect(0, 0, 0, 0); border: 0; }
.wc:has(#wc-arquivo:focus-visible) .wc-anexar { outline: 3px solid color-mix(in srgb, var(--brand) 55%, transparent); outline-offset: 1px; }
.wc.enviando-arquivo .wc-anexar { opacity: .5; pointer-events: none; }
.wc-escrever { display: flex; align-items: flex-end; gap: .45rem; padding: .65rem .75rem; margin-top: .5rem; border-top: 1px solid var(--line); }
.wc-escrever textarea { flex: 1; min-height: 44px; max-height: 140px; padding: .65rem 1rem; border-radius: 22px; resize: none; }
.wc-anexar, .wc-enviar { display: grid; place-items: center; flex: none; width: 44px; height: 44px; border: 0; border-radius: 50%; cursor: pointer; transition: transform 200ms var(--ease-out), background-color 160ms ease, filter 160ms ease; }
.wc-anexar { background: transparent; color: var(--ink-3); }
.wc-enviar { background: linear-gradient(180deg, #14917a, var(--brand)); color: #fff; box-shadow: inset 0 1px 0 rgb(255 255 255 / .3), 0 8px 16px -8px rgb(11 122 103 / .8); }
.wc-anexar .i, .wc-enviar .i { width: 20px; height: 20px; }
.wc-anexar:active, .wc-enviar:active:not(:disabled) { transform: scale(.9); }
.wc-enviar:disabled { opacity: .6; }
@media (hover: hover) and (pointer: fine) { .wc-anexar:hover { background: var(--gray-50); color: var(--ink); } .wc-enviar:hover:not(:disabled) { filter: brightness(1.08); } }
.wc-rodape { text-align: center; font-size: .75rem; color: var(--ink-3); }
.wc-corpo-inicio { display: grid; gap: 1rem; padding: 1.3rem 1.3rem 1.55rem; }
.wc-ola { display: grid; justify-items: start; gap: .35rem; }
.wc-ola-icone { display: grid; place-items: center; width: 48px; height: 48px; margin-bottom: .2rem; border-radius: 16px; background: var(--brand-50); color: var(--brand); box-shadow: var(--shine); }
.wc-ola-icone .i { width: 22px; height: 22px; }
.wc-ola h1 { font-size: 1.35rem; }
.wc-ola p { color: var(--ink-2); }
.wc-horario { display: flex; align-items: flex-start; gap: .55rem; padding: .65rem .8rem; background: var(--surface-2); border: 1px solid var(--line); border-radius: 14px; font-size: .8125rem; color: var(--ink-2); }
.wc-horario .i { margin-top: .1rem; color: var(--brand); }
.wc-dica { display: flex; align-items: center; gap: .5rem; font-size: .8125rem; color: var(--ink-3); }
.wc-dica .i { color: var(--violet-ink); }
.wc-protocolo { display: flex; align-items: center; justify-content: center; gap: .3rem; margin: 0; padding: .4rem .9rem; border-bottom: 1px solid var(--line); background: var(--surface-2); color: var(--ink-2); font-size: .76rem; }
.wc-protocolo .i { width: 13px; height: 13px; color: var(--ink-3); }
.wc-protocolo strong { font-family: ui-monospace, "Cascadia Code", SFMono-Regular, Menlo, Consolas, monospace; letter-spacing: .01em; }

/* ---------- 14. integrações, canais e simulador ---------- */
.codigo { margin: 0; padding: .8rem .95rem; border-radius: var(--r-sm); background: linear-gradient(180deg, #123630, #0c2622); color: #d7ebe6; box-shadow: inset 0 1px 0 rgb(255 255 255 / .08); font-family: ui-monospace, "Cascadia Code", SFMono-Regular, Menlo, Consolas, monospace; font-size: .8rem; line-height: 1.5; overflow-x: auto; white-space: pre; }
.codigo code { background: none; padding: 0; color: inherit; font-size: inherit; overflow-wrap: normal; }
.codigo.pequeno { max-height: 340px; font-size: .72rem; white-space: pre-wrap; overflow-wrap: anywhere; }
.webhooks { list-style: none; padding: 0; margin: 0; display: grid; gap: .6rem; }
.webhook { display: grid; gap: .45rem; padding: .9rem; background: var(--surface-2); border: 1px solid var(--line); border-radius: var(--r-sm); }
.webhook-topo { display: flex; flex-wrap: wrap; align-items: center; gap: .5rem; }
.webhook-url { width: fit-content; max-width: 100%; }
.webhook-acoes { display: flex; flex-wrap: wrap; align-items: center; gap: .9rem; }
.receptor { display: grid; gap: .55rem; padding: .95rem; border: 1px dashed var(--line-strong); border-radius: var(--r-sm); background: var(--surface-2); }
.receptor h3 { display: flex; align-items: center; gap: .4rem; margin: 0; }
.receptor h3 .i { width: 16px; height: 16px; color: var(--ink-3); }
.recebidos { list-style: none; padding: 0; margin: 0; display: grid; gap: .35rem; font-size: .8125rem; }
.recebidos li { display: flex; flex-wrap: wrap; align-items: center; gap: .5rem; }
.recebidos time { margin-left: auto; color: var(--ink-3); font-size: .74rem; }
.check > span code { margin-right: .25rem; }
/* Marca de entrega ao lado da hora: um traço = enviada, dois = entregue, dois em azul = lida. */
.tique { display: inline-flex; align-items: center; margin-left: .15rem; color: var(--ink-3); }
.tique .i { width: 14px; height: 14px; }
.tique.lida { color: #1e7fd0; }
:root[data-tema="escuro"] .tique.lida { color: #7cc0ff; }
.tique.falhou { color: var(--danger); }
/* Simulador: formulário, "celular" do cidadão e o aviso no formato da Meta. */
.sim-grade { display: grid; grid-template-columns: minmax(0, 1fr) 340px minmax(0, 1fr); gap: 1rem; align-items: start; }
.sim-grade > * { min-width: 0; }
.sim-grade .agora { display: flex; width: auto; align-items: flex-start; border-radius: var(--r-sm); line-height: 1.4; }
.sim-grade .em-linha { flex-wrap: wrap; }
.celular-topo.wa { background: linear-gradient(180deg, #0d6f5c, #0b5d4d); }
.celular-topo.wa span { display: grid; line-height: 1.2; }
.celular-topo.wa small { font-weight: 500; opacity: .8; font-size: .7rem; }
.celular-tela.wa { min-height: 420px; max-height: 520px; overflow-y: auto; background: #ece5dd; }
.celular-tela .bolha { color: #17201d; }
.celular-tela .bolha.prefeitura { background: #fff; border-color: transparent; }
.celular-tela .bolha.eu { color: #fff; }
.celular-tela.wa .bolha.eu { background: #d9fdd3; color: #111b21; box-shadow: 0 1px 1px rgb(0 0 0 / .1); }
.celular-tela.wa .bolha.eu small { color: #54656f; }
.celular-tela .bolha small { color: #6b7874; }
.celular-tela .wc-opcao-previa { background: #e7f4f0; border-color: #cbe8de; color: #075446; }
.celular-tela .wc-opcao-previa b { background: #0d7a68; color: #fff; }
.sim-aviso { min-width: 0; }

/* ---------- 15. segurança e saúde do sistema ---------- */
.lista-vantagens { list-style: none; padding: 0; display: grid; gap: .5rem; font-size: .875rem; color: var(--ink-2); }
.lista-vantagens li { display: flex; align-items: flex-start; gap: .55rem; }
.lista-vantagens .i { width: 17px; height: 17px; flex: none; margin-top: .1rem; color: var(--ok); }
.qr-area { display: flex; flex-wrap: wrap; align-items: center; gap: 1rem 1.5rem; }
.qr { width: 196px; height: 196px; flex: none; padding: 6px; border: 1px solid var(--line); border-radius: 18px; background: #fff; box-shadow: var(--shadow-1); }
.qr-lado { flex: 1 1 220px; min-width: 0; display: grid; gap: .45rem; }
.chave-2fa { display: inline-block; line-height: 1.7; letter-spacing: .04em; }
.reserva-caixa > div { min-width: 0; display: grid; gap: .6rem; }
.reserva-lista { list-style: none; padding: 0; display: grid; grid-template-columns: repeat(2, max-content); gap: .4rem 1.5rem; }
.reserva-lista code { font-size: 1rem; padding: .2em .6em; user-select: all; }
.reserva-acoes { display: flex; flex-wrap: wrap; gap: .5rem; }
.saude-lista { list-style: none; padding: 0; display: grid; gap: .5rem; }
.saude-item { display: flex; align-items: flex-start; gap: .75rem; padding: .75rem .9rem; border: 1px solid var(--line); border-radius: var(--r-sm); background: var(--surface-2); font-size: .875rem; line-height: 1.45; box-shadow: inset 3px 0 0 var(--nivel, var(--line-strong)); }
.saude-item > div { min-width: 0; }
.saude-item p { color: var(--ink-2); margin-top: .1rem; }
.saude-icone .i { width: 20px; height: 20px; }
.saude-nivel { margin-left: .35rem; font-size: .72rem; font-weight: 750; text-transform: uppercase; letter-spacing: .06em; }
.saude-icone, .saude-nivel { color: var(--nivel-tinta, var(--ink-3)); }
.saude-item.ok { --nivel: var(--ok); --nivel-tinta: var(--ok); }
.saude-item.alerta { --nivel: var(--accent); --nivel-tinta: var(--accent-ink); }
.saude-item.erro { --nivel: var(--danger); --nivel-tinta: var(--danger); background: var(--danger-50); }
.saude-item.info { --nivel: var(--line-strong); --nivel-tinta: var(--ink-3); }
.backup-acoes { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: .9rem 1.5rem; }
.backup-config { display: flex; flex-wrap: wrap; align-items: center; gap: .6rem 1.1rem; }
#backups .acoes-tabela .btn-link { white-space: nowrap; }
#backups .acoes-tabela small { display: inline-flex; align-items: center; gap: .3rem; white-space: nowrap; cursor: help; }
#backups .acoes-tabela small .i { width: 13px; height: 13px; }
details.ensaio > summary { list-style: none; cursor: pointer; display: flex; flex-wrap: wrap; align-items: center; gap: .3rem .5rem; }
details.ensaio > summary::-webkit-details-marker { display: none; }
.ensaio-lista { list-style: none; margin-top: .55rem; padding: 0; display: grid; gap: .3rem; font-size: .8125rem; min-width: 240px; }
.ensaio-lista li { display: flex; align-items: flex-start; gap: .4rem; }
.ensaio-lista .i { width: 15px; height: 15px; flex: none; margin-top: .12rem; }
.ensaio-lista li.ok .i { color: var(--ok); }
.ensaio-lista li.erro { color: var(--danger); }

/* ---------- 16. site de exemplo (página fictícia para mostrar o botão do WebChat) ---------- */
body.site-exemplo { margin: 0; background: #f6f3ee; color: #23201b; }
body.site-exemplo::before { display: none; }
.site-topo { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: .75rem 2rem; padding: 1rem clamp(1rem, 5vw, 4rem); background: #1f3a5f; color: #fff; }
.site-topo nav { display: flex; flex-wrap: wrap; gap: 1.25rem; font-size: .9rem; opacity: .85; }
.site-miolo { max-width: 860px; margin: 0 auto; padding: 2.5rem clamp(1rem, 5vw, 2rem) 7rem; display: grid; gap: 1rem; }
.site-miolo h1 { font-size: clamp(1.5rem, 4vw, 2.2rem); }
.site-miolo .selo-demo { width: fit-content; }
.site-cartoes { display: grid; grid-template-columns: repeat(auto-fit, minmax(170px, 1fr)); gap: .75rem; margin: .5rem 0; }
.site-cartoes div { padding: 1.1rem 1rem; border-radius: 12px; background: #fff; border: 1px solid #e4ddd0; font-weight: 650; }

/* ---------- 17. troca de página sem recarregar: barra de progresso e transições ---------- */
.fluxo-barra { position: fixed; top: 0; left: 0; right: 0; z-index: 300; height: 3px; pointer-events: none; opacity: 0; transform: scaleX(0); transform-origin: left center; background: linear-gradient(90deg, var(--brand), #36d1b3 55%, var(--accent)); box-shadow: 0 0 12px rgb(54 209 179 / .7); transition: opacity 260ms ease 120ms; }
.fluxo-barra.andando { opacity: 1; transform: scaleX(.86); transition: opacity 120ms ease, transform 9s cubic-bezier(.1, .7, .1, 1); }
.fluxo-barra.pronta { opacity: 0; transform: scaleX(1); transition: transform 180ms var(--ease-out), opacity 300ms ease 140ms; }
#fluxo-anuncio { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0, 0, 0, 0); white-space: nowrap; }
.fluxo-aviso { position: fixed; top: calc(var(--gap) + 6px); left: 50%; z-index: 250; max-width: min(92vw, 520px); padding: .7rem 1.1rem; border-radius: 999px; transform: translateX(-50%); background: var(--glass-pop); -webkit-backdrop-filter: blur(var(--blur)) saturate(180%); backdrop-filter: blur(var(--blur)) saturate(180%); border: 1px solid color-mix(in srgb, var(--danger) 36%, transparent); box-shadow: var(--shine), var(--shadow-pop); color: var(--danger-ink); font-size: .875rem; font-weight: 650; transition: opacity 240ms var(--ease-out), transform 320ms var(--ease-fluid); }
@starting-style { .fluxo-aviso { opacity: 0; transform: translateX(-50%) translateY(-12px) scale(.96); } }
@view-transition { navigation: auto; }
::view-transition-old(root), ::view-transition-new(root) { animation-duration: 240ms; animation-timing-function: var(--ease-out); }
/* Os nomes só existem enquanto a troca acontece (a classe entra e sai pelo script). */
html.fluxo main#conteudo { view-transition-name: conteudo; }
html.fluxo .trilho { view-transition-name: trilho; }
html.fluxo .topo { view-transition-name: topo; }
html.fluxo .trilho .lente { view-transition-name: lente-menu; }
html.fluxo .abas .lente { view-transition-name: lente-aba; }
html.fluxo .segmentado .lente { view-transition-name: lente-segmento; }
::view-transition-group(lente-menu), ::view-transition-group(lente-aba), ::view-transition-group(lente-segmento) { animation-duration: 420ms; animation-timing-function: var(--ease-fluid); }
::view-transition-old(lente-menu), ::view-transition-new(lente-menu), ::view-transition-old(lente-aba), ::view-transition-new(lente-aba), ::view-transition-old(lente-segmento), ::view-transition-new(lente-segmento) { height: 100%; }
::view-transition-old(conteudo) { animation: 150ms var(--ease-out) both pagina-sai; }
::view-transition-new(conteudo) { animation: 320ms var(--ease-out) 40ms both pagina-entra; }
@keyframes pagina-sai { to { opacity: 0; transform: translateY(-6px) scale(.992); filter: blur(3px); } }
@keyframes pagina-entra { from { opacity: 0; transform: translateY(12px) scale(.992); filter: blur(4px); } }
/* Mesma tela (ex.: trocar de conversa): só um esmaecer rápido, sem mexer no que não mudou. */
html.fluxo-mesma::view-transition-old(conteudo) { animation: 160ms ease both some; }
html.fluxo-mesma::view-transition-new(conteudo) { animation: 200ms ease both aparece; }
@keyframes some { to { opacity: 0; } }
@keyframes aparece { from { opacity: 0; } }

/* ---------- 18. telas médias: sem o painel do contato ---------- */
@media (max-width: 1360px) {
  .caixa { grid-template-columns: 330px minmax(0, 1fr) 280px; }
  .caixa:not(.com-conversa) { grid-template-columns: 330px minmax(0, 1fr); }
}
@media (max-width: 1180px) {
  .caixa, .caixa:not(.com-conversa) { grid-template-columns: 320px minmax(0, 1fr); }
  .contato { display: none; }
  .conv-acoes > form > .btn > span, .conv-acoes > details > summary.btn > span { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0, 0, 0, 0); white-space: nowrap; }
  .conv-acoes > form > .btn, .conv-acoes > details > summary.btn { width: 38px; padding: 0; }
  .robo-grade { grid-template-columns: minmax(0, 1fr); }
  .robo-lado { position: static; grid-template-columns: repeat(auto-fit, minmax(260px, 1fr)); }
  .sim-grade { grid-template-columns: minmax(0, 1fr) 320px; }
  .sim-aviso { grid-column: 1 / -1; }
  .entrar { grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); }
}

/* ---------- 19. celular: menu em cápsula embaixo, uma coluna ---------- */
@media (max-width: 760px) {
  :root { --gap: 8px; }
  body.app.com-trilho { padding-left: 0; padding-bottom: calc(var(--tab-h) + var(--gap) * 2 + env(safe-area-inset-bottom)); }
  .trilho { top: auto; left: var(--gap); right: var(--gap); bottom: calc(var(--gap) + env(safe-area-inset-bottom)); width: auto; height: var(--tab-h); flex-direction: row; gap: 0; padding: 6px; border-radius: 26px; }
  .trilho-logo, .trilho-extra { display: none; }
  .trilho-itens { flex: 1; flex-direction: row; justify-content: space-around; gap: 2px; }
  .trilho-item { flex: 1; justify-content: center; padding: .35rem .1rem; font-size: .62rem; border-radius: 20px; }
  .rotulo-longo { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0, 0, 0, 0); white-space: nowrap; }
  .rotulo-curto { display: inline; }
  .principal { min-height: calc(100dvh - var(--tab-h) - var(--gap) * 2 - env(safe-area-inset-bottom)); }
  .topo { margin: var(--gap) var(--gap) 0; padding: 0 .5rem 0 .8rem; gap: .5rem; border-radius: 18px; }
  .topo-org-icone, .conta-nome, .conta-seta { display: none; }
  .topo-org-texto { flex-direction: column; align-items: flex-start; gap: 0; }
  .topo-org-texto strong { font-size: .85rem; max-width: 46vw; }
  .selo-demo { height: auto; padding: 0; background: none; font-size: .66rem; }
  .disp-botao { padding: 0 .65rem; }
  main#conteudo.pagina-caixa { height: calc(100vh - var(--top-h) - var(--tab-h) - var(--gap) * 3); height: calc(100dvh - var(--top-h) - var(--tab-h) - var(--gap) * 3 - env(safe-area-inset-bottom)); min-height: 380px; }
  .caixa, .caixa:not(.com-conversa) { grid-template-columns: minmax(0, 1fr); padding: var(--gap); }
  .caixa.com-conversa .lista { display: none; }
  .caixa:not(.com-conversa) .conversa { display: none; }
  .lista, .conversa { border-radius: 22px; }
  /* Cabeçalho da conversa: no lugar da foto entra o botão de voltar para a lista. */
  .conv-topo { top: 6px; left: 6px; right: 6px; gap: .4rem .5rem; padding: .5rem .55rem .55rem; }
  .conv-topo .voltar { display: inline-flex; grid-column: 1; grid-row: 1; }
  .conv-topo > .av { display: none; }
  .conv-base { left: 6px; right: 6px; bottom: 6px; }
  .mensagens { padding-left: .75rem; padding-right: .75rem; }
  .msg { max-width: 88%; }
  .compositor-dica { display: none; }
  .rapidas select { max-width: 44vw; padding-right: 1.6rem; }
  .painel-pessoas li { flex-wrap: wrap; row-gap: .15rem; }
  .painel-pessoas .pp-numeros { flex-basis: 100%; padding-left: calc(28px + .65rem); white-space: normal; }
  .campo-curto { align-items: flex-start; flex-direction: column; }
  .concluida-barra { flex-wrap: wrap; }
  .pagina, body.app:not(.com-trilho) .pagina { padding: 1.2rem 1rem 2rem; gap: 1rem; }
  h1 { font-size: 1.4rem; }
  .duas, .duas-colunas { grid-template-columns: minmax(0, 1fr); }
  .semana-dia, .semana-dia.leitura { grid-template-columns: 1fr auto; }
  .semana-dia .faixa-dia { grid-column: 1 / -1; }
  .semana-horas input { width: 104px; }
  .barras li { grid-template-columns: 1fr; gap: .2rem; }
  .kpis { grid-template-columns: repeat(2, minmax(0, 1fr)); gap: .6rem; }
  .kpi { padding: .8rem; }
  .kpi-valor { font-size: 1.4rem; }
  .entrar { grid-template-columns: 1fr; align-content: start; gap: 1.25rem; padding: 1.25rem 1rem 2rem; }
  .entrar-marca { gap: .8rem; padding-top: .5rem; }
  .entrar-pontos, .entrar-rodape { display: none; }
  .entrar-logo { font-size: 1.5rem; }
  .entrar-logo .logo-bia { width: 40px; height: 40px; }
  .entrar-frase { font-size: 1.25rem; max-width: none; }
  body.corpo-wc { padding: .75rem .5rem; }
  .wc { height: calc(100dvh - 3.25rem); border-radius: 24px; }
  .wc.wc-inicio { height: auto; }
  .sim-grade { grid-template-columns: minmax(0, 1fr); }
  .celular.grande { position: static; }
  .reserva-lista { grid-template-columns: minmax(0, 1fr); }
  .reserva-caixa { flex-direction: column; }
  .passos > li { padding-left: 2.3rem; }
  .qr { width: 176px; height: 176px; }
  .backup-acoes { align-items: flex-start; flex-direction: column; }
  .pop-form { width: min(310px, calc(100vw - 2.5rem)); }
}

/* ---------- 20. imprimir e movimento reduzido ---------- */
/* Imprimir os códigos de reserva: sai só a caixa dos códigos. */
@media print {
  body::before, .fluxo-barra { display: none !important; }
  body:has(.reserva-caixa) .trilho, body:has(.reserva-caixa) .topo, body:has(.reserva-caixa) .pagina > :not(.reserva-caixa), .reserva-acoes { display: none !important; }
  body:has(.reserva-caixa) { padding: 0 !important; background: #fff; color: #000; }
  .reserva-caixa { background: #fff; border: 1px solid #000; box-shadow: none; }
}
@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { transition-duration: .01ms !important; animation-duration: .01ms !important; animation-iteration-count: 1 !important; }
  body::before { animation: none; }
  ::view-transition-group(*), ::view-transition-old(*), ::view-transition-new(*) { animation: none !important; }
}